Table 7 SEM model assessment results and... | Emerald Publishing

Table 7

SEM model assessment results and summary results of hypothesis test

Hypothesis	Construct structural relationships	Path coefficient (β)	p values	Decision
H1	Customer focus → financial performance	0.45	<0.001	Accept
H2	Customer focus → customer performance	0.54	<0.001	Accept
H3	Customer focus → internal business process performance	0.60	<0.001	Accept
H4	Customer focus → learning and growth performance	0.63	<0.001	Accept

Hypothesis	Construct structural relationships	Path coefficient (β)	p values	Decision
H1	Customer focus → financial performance	0.45	<0.001	Accept
H2	Customer focus → customer performance	0.54	<0.001	Accept
H3	Customer focus → internal business process performance	0.60	<0.001	Accept
H4	Customer focus → learning and growth performance	0.63	<0.001	Accept

Summary results of hypothesis test
Hypothesis	Outcome
H1: Customer focus has a significant positive impact on financial performance	Accepted
H2: Customer focus has a significant positive impact on customer performance	Accepted
H3: Customer focus has a significant positive impact on internal business process performance	Accepted
H4: Customer focus has a significant positive impact on learning and growth performance	Accepted

Summary results of hypothesis test
Hypothesis	Outcome
H1: Customer focus has a significant positive impact on financial performance	Accepted
H2: Customer focus has a significant positive impact on customer performance	Accepted
H3: Customer focus has a significant positive impact on internal business process performance	Accepted
H4: Customer focus has a significant positive impact on learning and growth performance	Accepted

Source(s): Table 7 by Abrokwah-Larbi (2020)