Table 5 Joint table presenting... | Emerald Publishing

Table 5

Joint table presenting quantitative and qualitative results according to perception of sustainable quality culture

Quantitative results – for sustainable quality culture and sorted by mean value
Factors	N statements	Minimum value	Maximum value	Mean value	Cronbach’s alpha	Standard deviation
Internal systems view	3	6.00	7.00	6.62	0.877	0.450
Pride	3	5.33	7.00	6.55	0.721	0.507
Integrity	3	5.67	7.00	6.37	0.456	0.438
Continuously improve	3	5.00	7.00	6.20	0.693	0.637
Base decisions on facts	3	4.67	7.00	6.19	0.836	0.705
Empathy	3	4.67	7.00	6.14	0.736	0.542
Presence/communication	3	5.00	7.00	6.10	0.627	0.621
Influence	3	3.67	7.00	5.95	0.402	0.757
Development	3	3.33	7.00	5.89	0.831	0.978
External systems view	3	4.50	6.75	5.89	0.378	0.635
Get informed	3	3.67	7.00	5.82	0.703	0.740
Note(s): All factors except three reached the desired value when calculating Cronbach’s alpha. The three factors “Integrity”, “‘Influence” and “External systems view” were therefore not used in further analysis of the result (see Table 5)

Quantitative results – for sustainable quality culture and sorted by mean value
Factors	N statements	Minimum value	Maximum value	Mean value	Cronbach’s alpha	Standard deviation
Internal systems view	3	6.00	7.00	6.62	0.877	0.450
Pride	3	5.33	7.00	6.55	0.721	0.507
Integrity	3	5.67	7.00	6.37	0.456	0.438
Continuously improve	3	5.00	7.00	6.20	0.693	0.637
Base decisions on facts	3	4.67	7.00	6.19	0.836	0.705
Empathy	3	4.67	7.00	6.14	0.736	0.542
Presence/communication	3	5.00	7.00	6.10	0.627	0.621
Influence	3	3.67	7.00	5.95	0.402	0.757
Development	3	3.33	7.00	5.89	0.831	0.978
External systems view	3	4.50	6.75	5.89	0.378	0.635
Get informed	3	3.67	7.00	5.82	0.703	0.740
Note(s): All factors except three reached the desired value when calculating Cronbach’s alpha. The three factors “Integrity”, “‘Influence” and “External systems view” were therefore not used in further analysis of the result (see Table 5)

Qualitative results – identified categories for sustainable quality culture from the focus groups
Base decisions on facts Be persistent Clarifying customer expectations Common goals and purpose, touching the hearts Continuous improving and learning Establishing a good working environment A systems view Working with processes

Qualitative results – identified categories for sustainable quality culture from the focus groups
Base decisions on facts Be persistent Clarifying customer expectations Common goals and purpose, touching the hearts Continuous improving and learning Establishing a good working environment A systems view Working with processes

Citations for sustainable quality culture from the focus groups
− “I don’t think we sit and discuss how to build a sustainable quality culture, but how to build an organisation that is better every day, every month, every year and can be exist forever.” − “Quality is about how we act and how we work as humans.” − “There must always be a why we do things.”

Citations for sustainable quality culture from the focus groups
− “I don’t think we sit and discuss how to build a sustainable quality culture, but how to build an organisation that is better every day, every month, every year and can be exist forever.” − “Quality is about how we act and how we work as humans.” − “There must always be a why we do things.”

Source(s): Table by authors