The profile of respondents
| Characteristic | No. of respondents | Percentages |
|---|---|---|
| Job title | ||
| Management level | 8 | 13 |
| Senior staff | 18 | 30 |
| Junior staff | 13 | 21 |
| Officer | 12 | 20 |
| Administrator | 9 | 15 |
| Years of working experience | ||
| Less than 5 years | 15 | 25 |
| 5–10 year | 33 | 55 |
| More than 10 years | 12 | 20 |
| Work department | ||
| Port Authority | 14 | 23 |
| Port operation officer | 15 | 25 |
| Academic | 11 | 18 |
| Freight forwarder | 8 | 13 |
| Shipping liner | 12 | 20 |
| Characteristic | No. of respondents | Percentages |
|---|---|---|
| Management level | 8 | 13 |
| Senior staff | 18 | 30 |
| Junior staff | 13 | 21 |
| Officer | 12 | 20 |
| Administrator | 9 | 15 |
| Less than 5 years | 15 | 25 |
| 5–10 year | 33 | 55 |
| More than 10 years | 12 | 20 |
| Port Authority | 14 | 23 |
| Port operation officer | 15 | 25 |
| Academic | 11 | 18 |
| Freight forwarder | 8 | 13 |
| Shipping liner | 12 | 20 |
Source(s): Authors