Table 5.

Fourth theme “distribution”

DistributionDecrease in travel to clients (R1)
 Figure out how to still deliver (R1)
 Delayed deliveries (R3)
 Selling channels have moved (R4)
 There was no transportation system to import or export raw material (R4)
 We lowered our transport cost by 80% to deliver products (R5)
 Lack of deliveries on time (R6)
 Delivered my products home to home (R6)
 We have not received on time (R9)
 Our customers are more into takeaways and deliveries (R14)
 We deliver the orders to the doorstep of our customers and leave the food in front of their house and call them to inform them that their order has arrived (R14)
 More difficult to stock items as many suppliers have empty stock (R19)
 Supply chain disruption (R21)
 We were unable to send our deliveries to other countries as there were no transportation (R21)
 Cater the products to their home and provide them with the best solutions with their clothes (R21)
 Had delays in the delivery because of the factories that stood still for a while (R26)
 I started the delivery services of food for my restaurant (R30)
Source: Authors’ own work

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