Table 1 Reference literature on main...

Table 1

Reference literature on main motivations, benefits and barriers of QMS standards implementation

	References
Motivations
Improvement of the corporate image	Wu and Jang (2014)
Achievement of internal organizational improvements	López-Rodríguez et al. (2018)
Improvement of environmental protection	Bravi et al. (2020)
Compliance with legislation	Tarì et al. (2013)
Maintaining market competitiveness	Terlaak and King (2006), Liu and Xie (2020), Pacheco et al. (2022)
Company policy transparency	Chatzoglou et al. (2015), Willar et al. (2015), del Castillo-Peces et al. (2018)
Access to international markets	Liu and Xie (2020), Pacheco et al. (2022)
Improvement of relations with customers and suppliers	Terlaak and King (2006), Potoski and Prakash (2009), Goedhuys and Sleuwaegen (2016), Liu and Xie (2020), Pacheco et al. (2022)
Guarantee of compliance with high standards by suppliers	Terlaak and King (2006)
Use of certification as a marketing tool	Terlaak and King (2006), Wu and Jang (2014)
Market pressures	Liu and Xie (2020), Pacheco et al. (2022)
Positive aspects detected by companies already certified	Tarì et al. (2013)
Improvement of relations with government authorities	Tarì et al. (2013)
Creation of new partnerships	Terlaak and King (2006)
Financial benefits	López-Rodríguez et al. (2018)
Benefits
Improvement of corporate image and reputation	Wu and Jang (2014), Bravi et al. (2019), Santos et al. (2019)
Greater awareness of business possibilities (in terms of continual improvement)	López-Rodríguez et al. (2018)
Increase in the efficiency of business processes	López-Rodríguez et al. (2018), Bravi et al. (2019), Santos et al. (2019)
Greater customer satisfaction	Terlaak and King (2006), Wu and Jang (2014), Bravi et al. (2019), Santos et al. (2019)
Greater compliance with legal requirements	Bravi et al. (2020)
Product defects reduction	López-Rodríguez et al. (2018)
Risk prevention	Bravi et al. (2020)
Complaint reduction	López-Rodríguez et al. (2018)
Improvement of corporate and employee awareness of environmental issues	Bravi et al. (2020)
Company's performance improvement	López-Rodríguez et al. (2018)
Creation of new objectives for the reduction of energy, waste and better efficiency	Bravi et al. (2020)
Improvement of internal communication	Chatzoglou et al. (2015), Willar et al. (2015), del Castillo-Peces et al. (2018)
Greater recognition of the company in European and international markets	Leonidou and Theodosiou (2004), Liu and Xie (2020), Pacheco et al. (2022)
Opening to European and international markets	Leonidou and Theodosiou (2004), Liu and Xie (2020), Pacheco et al. (2022)
Identification of pollution prevention opportunities	Bravi et al. (2020)
Improvement of the competitive advantage	Liu and Xie (2020), Pacheco et al. (2022)
More growth opportunities	Liu and Xie (2020), Pacheco et al. (2022)
Increase in sales	López-Rodríguez et al. (2018)
Trade barriers reduction	Terlaak and King (2006), Liu and Xie (2020), Pacheco et al. (2022)
Greater dynamism and innovative capacity	López-Rodríguez et al. (2018)
Increased staff motivation	Chatzoglou et al. (2015), Willar et al. (2015), del Castillo-Peces et al. (2018), Bravi et al. (2019), Santos et al. (2019)
Increase in market share	Liu and Xie (2020), Pacheco et al. (2022)
Improved cooperation with the authorities	Tarì et al. (2013), Bravi et al. (2020)
Financial advantages	López-Rodríguez et al. (2018)
Barriers
Increase in bureaucratization	Martínez-Costa and Martínez-Lorente (2007), Rebelo et al. (2015), Talib and Rahman (2015)
Increase in complexity of corporate procedures	Martínez-Costa and Martínez-Lorente (2007), Rebelo et al. (2015), Talib and Rahman (2015)
Increase in business costs	Martínez-Costa and Martínez-Lorente (2007), Rebelo et al. (2015), Talib and Rahman (2015)
Employee resistance to change	Mosadeghrad (2014), Talib and Rahman (2015), Zgodavova et al. (2017)
Implementing the standard does not translate into better performance	Zeng et al. (2007), Pacheco et al. (2022)
Difficulty of practical implementation of the standard	Mosadeghrad (2014), Talib and Rahman (2015), Zgodavova et al. (2017)
Excessive use of resources to keep standards active	Martínez-Costa and Martínez-Lorente (2007), Rebelo et al. (2015), Talib and Rahman (2015)
Less control of company procedures	Zgodavova et al. (2017)
Poor acceptance by international market	Zgodavova et al. (2017)

	References
Motivations
Improvement of the corporate image	Wu and Jang (2014)
Achievement of internal organizational improvements	López-Rodríguez et al. (2018)
Improvement of environmental protection	Bravi et al. (2020)
Compliance with legislation	Tarì et al. (2013)
Maintaining market competitiveness	Terlaak and King (2006), Liu and Xie (2020), Pacheco et al. (2022)
Company policy transparency	Chatzoglou et al. (2015), Willar et al. (2015), del Castillo-Peces et al. (2018)
Access to international markets	Liu and Xie (2020), Pacheco et al. (2022)
Improvement of relations with customers and suppliers	Terlaak and King (2006), Potoski and Prakash (2009), Goedhuys and Sleuwaegen (2016), Liu and Xie (2020), Pacheco et al. (2022)
Guarantee of compliance with high standards by suppliers	Terlaak and King (2006)
Use of certification as a marketing tool	Terlaak and King (2006), Wu and Jang (2014)
Market pressures	Liu and Xie (2020), Pacheco et al. (2022)
Positive aspects detected by companies already certified	Tarì et al. (2013)
Improvement of relations with government authorities	Tarì et al. (2013)
Creation of new partnerships	Terlaak and King (2006)
Financial benefits	López-Rodríguez et al. (2018)
Benefits
Improvement of corporate image and reputation	Wu and Jang (2014), Bravi et al. (2019), Santos et al. (2019)
Greater awareness of business possibilities (in terms of continual improvement)	López-Rodríguez et al. (2018)
Increase in the efficiency of business processes	López-Rodríguez et al. (2018), Bravi et al. (2019), Santos et al. (2019)
Greater customer satisfaction	Terlaak and King (2006), Wu and Jang (2014), Bravi et al. (2019), Santos et al. (2019)
Greater compliance with legal requirements	Bravi et al. (2020)
Product defects reduction	López-Rodríguez et al. (2018)
Risk prevention	Bravi et al. (2020)
Complaint reduction	López-Rodríguez et al. (2018)
Improvement of corporate and employee awareness of environmental issues	Bravi et al. (2020)
Company's performance improvement	López-Rodríguez et al. (2018)
Creation of new objectives for the reduction of energy, waste and better efficiency	Bravi et al. (2020)
Improvement of internal communication	Chatzoglou et al. (2015), Willar et al. (2015), del Castillo-Peces et al. (2018)
Greater recognition of the company in European and international markets	Leonidou and Theodosiou (2004), Liu and Xie (2020), Pacheco et al. (2022)
Opening to European and international markets	Leonidou and Theodosiou (2004), Liu and Xie (2020), Pacheco et al. (2022)
Identification of pollution prevention opportunities	Bravi et al. (2020)
Improvement of the competitive advantage	Liu and Xie (2020), Pacheco et al. (2022)
More growth opportunities	Liu and Xie (2020), Pacheco et al. (2022)
Increase in sales	López-Rodríguez et al. (2018)
Trade barriers reduction	Terlaak and King (2006), Liu and Xie (2020), Pacheco et al. (2022)
Greater dynamism and innovative capacity	López-Rodríguez et al. (2018)
Increased staff motivation	Chatzoglou et al. (2015), Willar et al. (2015), del Castillo-Peces et al. (2018), Bravi et al. (2019), Santos et al. (2019)
Increase in market share	Liu and Xie (2020), Pacheco et al. (2022)
Improved cooperation with the authorities	Tarì et al. (2013), Bravi et al. (2020)
Financial advantages	López-Rodríguez et al. (2018)
Barriers
Increase in bureaucratization	Martínez-Costa and Martínez-Lorente (2007), Rebelo et al. (2015), Talib and Rahman (2015)
Increase in complexity of corporate procedures	Martínez-Costa and Martínez-Lorente (2007), Rebelo et al. (2015), Talib and Rahman (2015)
Increase in business costs	Martínez-Costa and Martínez-Lorente (2007), Rebelo et al. (2015), Talib and Rahman (2015)
Employee resistance to change	Mosadeghrad (2014), Talib and Rahman (2015), Zgodavova et al. (2017)
Implementing the standard does not translate into better performance	Zeng et al. (2007), Pacheco et al. (2022)
Difficulty of practical implementation of the standard	Mosadeghrad (2014), Talib and Rahman (2015), Zgodavova et al. (2017)
Excessive use of resources to keep standards active	Martínez-Costa and Martínez-Lorente (2007), Rebelo et al. (2015), Talib and Rahman (2015)
Less control of company procedures	Zgodavova et al. (2017)
Poor acceptance by international market	Zgodavova et al. (2017)

Source(s): Author's own work

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