Benefits deriving from the implementation of a quality management system
| Total sample (n. 228; 100%) | ||
|---|---|---|
| Benefits | Mean | SD |
| Improvement of corporate image and reputation | 3.92 | 0.877 |
| Greater awareness of business possibilities (in terms of continual improvement) | 3.78 | 1.061 |
| Increase in the efficiency of business processes | 3.66 | 1.060 |
| Greater customer satisfaction | 3.50 | 0.982 |
| Greater compliance with legal requirements | 3.44 | 1.180 |
| Product defects reduction | 3.39 | 1.099 |
| Risk prevention | 3.39 | 1.154 |
| Complaint reduction | 3.34 | 1.113 |
| Improvement of corporate and employee awareness of environmental issues | 3.29 | 1.119 |
| Company's performance improvement | 3.28 | 1.050 |
| Creation of new objectives for the reduction of energy, waste and better efficiency | 3.28 | 1.169 |
| Improvement of internal communication | 3.27 | 1.081 |
| Greater recognition of the company in European and international markets | 3.27 | 1.240 |
| Opening to European and international markets | 3.21 | 1.212 |
| Identification of pollution prevention opportunities | 3.21 | 1.172 |
| Improvement of the competitive advantage | 3.19 | 1.076 |
| More growth opportunities | 3.09 | 1.155 |
| Increase in sales | 3.02 | 1.030 |
| Trade barriers reduction | 3.02 | 1.146 |
| Greater dynamism and innovative capacity | 2.94 | 1.113 |
| Increased staff motivation | 2.89 | 1.044 |
| Increase in market share | 2.80 | 1.104 |
| Improved cooperation with the authorities | 2.62 | 1.209 |
| Financial advantages | 2.37 | 1.089 |
| Cronbach's alpha | 0.962 | |
| Total sample (n. 228; 100%) | ||
|---|---|---|
| Benefits | Mean | SD |
| Improvement of corporate image and reputation | 3.92 | 0.877 |
| Greater awareness of business possibilities (in terms of continual improvement) | 3.78 | 1.061 |
| Increase in the efficiency of business processes | 3.66 | 1.060 |
| Greater customer satisfaction | 3.50 | 0.982 |
| Greater compliance with legal requirements | 3.44 | 1.180 |
| Product defects reduction | 3.39 | 1.099 |
| Risk prevention | 3.39 | 1.154 |
| Complaint reduction | 3.34 | 1.113 |
| Improvement of corporate and employee awareness of environmental issues | 3.29 | 1.119 |
| Company's performance improvement | 3.28 | 1.050 |
| Creation of new objectives for the reduction of energy, waste and better efficiency | 3.28 | 1.169 |
| Improvement of internal communication | 3.27 | 1.081 |
| Greater recognition of the company in European and international markets | 3.27 | 1.240 |
| Opening to European and international markets | 3.21 | 1.212 |
| Identification of pollution prevention opportunities | 3.21 | 1.172 |
| Improvement of the competitive advantage | 3.19 | 1.076 |
| More growth opportunities | 3.09 | 1.155 |
| Increase in sales | 3.02 | 1.030 |
| Trade barriers reduction | 3.02 | 1.146 |
| Greater dynamism and innovative capacity | 2.94 | 1.113 |
| Increased staff motivation | 2.89 | 1.044 |
| Increase in market share | 2.80 | 1.104 |
| Improved cooperation with the authorities | 2.62 | 1.209 |
| Financial advantages | 2.37 | 1.089 |
Source(s): Author's own work
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