Table 4

Mediation analysis

VariableCoefficientSEtp95% CI
LLUL
Dependent variable: Blame
Constant−0.8870.254−3.490.001−1.387−0.388
CSI awareness1.1510.08613.336<0.0010.9821.321
Irresponsibility appraisal0.6010.04513.261<0.0010.5120.69
Having a CHF mortgage0.810.1445.643<0.0010.5291.092
R2 = 0.284, F(3, 996) = 132.0, p < 0.001
Dependent variable: negative WOM
Constant0.830.1914.349<0.0010.4551.204
CSI awareness0.010.070.1440.886−0.1270.147
Blame0.2550.02410.813<0.0010.2090.302
Irresponsibility appraisal0.1210.0373.2910.0010.0490.193
Having a CHF mortgage0.420.1093.859<0.0010.2060.633
R2 = 0.198, F(4, 995) = 61.6, p < 0.001
Dependent variable: negative WOM
Constant0.6030.23.010.0030.210.996
CSI awareness0.3040.0684.472<0.0010.1710.437
Irresponsibility appraisal0.2740.0367.679<0.0010.2040.344
Having a CHF mortgage0.6270.1135.54<0.0010.4050.849
R2 = 0.104, F(3, 996) = 38.6, p < 0.001
Total. direct and indirect effects
Total effect0.3040.0684.472<0.0010.1710.437
Direct effect0.010.070.1440.886−0.1270.147
Indirect effect0.2940.039  0.2210.377

Note:

5,000 bootstrap samples for percentile bootstrap confidence intervals

Source: Own research

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