Table 2 Maintenance critical success...

Table 2

Maintenance critical success factors

Objectives	Themes	Sub-themes/categories	Quotations
To identify critical success factors that will influence the maintenance strategies implementation for the public healthcare facilities in Limpopo	Planning	Daily planning	“The main factor is commitment, and I must know what is required from me by the institution. Planning: I must always check daily if I have achieved my daily activities as per the weekly plan. We compile a weekly plan, and it outlines what I will be doing from Monday to Friday.” – P8 “As indicated before, if there is work to be executed, we must assess what needs to be done then sit down and come up with a plan. Planning will assist us to put up a programme as to how long the work will take, either 3 days or how long.” – P13
		Weekly planning
		Developing a programme
	Budget	Availability of a budget	”You must have a budget.” – P1 “Availability of budget.” – P7 “We do not have any budget issues as that gets allocated, though one cannot say is enough. This is because we have a plan indicating what we are going to do. And as for the machinery which is assisting with human life, we never received a situation where there is no budget.” –P9
	Manpower	Additional technical staff	“If we can get enough manpower. In the past, we had enough staff complement and our area was well maintained. This includes the Wards, residential areas for the nurses (nurses’ home)” – P6 “Factors that I think can assist in making the maintenance strategies a success, as I agree that the number of staff within technical support has dropped due to people resigning, going on pension, and some passing away and they are not being replaced. Therefore, additional manpower will be of assistance to execute maintenance. For example, we have one painter, we do not have a bricklayer, no welder, no carpenter, and no grounds men.” –P9 “Staff availability” – P16 Currently we rely on contractors when we have major maintenance work.” – P19
		Availability of staff members
		Use of contractors
	Arrange formal meeting	Arrange weekly and monthly meetings	“Arrange weekly and monthly meetings with the staff, so that they can report about the problems they are experiencing in their work situation. This will assist in solving the problem.” – P1
	Arrange formal meeting	Staff members to give reports
	Leadership	Appointment of a permanent manager	“You know, the thing is the shortages of resources. And mostly from my side or my position, we have quite a problem with the managers. We don't have a proper manager. And what I can tell you, as long as we've got an acting position. Now, things are not going well, because that man is not holding all powers, for example, we have got an acting CEO.” – P3 “Good leadership” – P4
	Competent workforce	Experienced staff complement needed	“in maintenance you cannot just put anyone, experienced expertise is needed to run with the maintenance of facilities”. – P3 “Provision of an official per trade who can execute the work and have skills in the area of his operation. An example a qualified artisan for each and every trade in the facility, either building trade, electrical, mechanical, plumbing and carpentry to assist in maintenance.” – P19
	Competent workforce	Allocation of staff per trade
	Training	A need for training in maintenance	“And then number three, the training because I think we need a lot of training. For example, we have big refrigerators. We have the air conditioners. And for that one, I think we need training because now if I am on standby, and they call me they say the refrigerator in the kitchen is not working then it is a disaster. And also, maybe the air conditioner at the theatre is not working, it is then a disaster on my side. I think we need training.” – P7 “The other issue is that there even though we do have people who can help us, in our area we have a lot of equipment to do our work and requires minor maintenance and does not require to be outsourced. It will be good to provide workshop/training to the maintenance team related to what they are doing, that is providing them with knowledge on air conditioners, refrigerators, the different machines that we use, and how they operate so that if the machine has a problem with a switch on or reset, they can repair that. Most maintenance team members are trained and workshopped on administrative-related courses, and not maintenance-related training.” – P9
	Training	Training and workshopping staff on equipment
	Transportation	Allocation of transport	“Transport availability” – P15
	Regular inspections	Daily inspections round the hospital	“Regular inspections – P4 Walking around the hospital (inspections)” – P4
	Maintenance policy	A need for policies	“for the success of maintenance …. we also need policies that will assist you to render services” – (P3) “Also, the maintenance policy.” – P7 “The policy covers almost everything; it will talk to the appointment of staff and what the staff is supposed to do.” – P17
	Maintenance policy	A guide to render services
	Promote teamwork	Staff communicate	“Promote teamwork (togetherness) as maintenance manager, so that the staff can talk to one another when they experience a problem.” – P1 “Teamwork” – P4 “Yeah, I think if we have strong teamwork and I agree that if there is something that we need to do, we must work together. And we must agree and disagree with whatever is to be done on time.” – P14
		Working together
		Problem solving
		Engagement on activities on time
	Availability of material and tools	Making tools available	“Availability of tools, materials. When it comes to tools, we do not have tools and I sacrifice to use mine in most cases.” – P2 “This procurement is about the material. Because if we do not have the material in the hospital, it is going to be so much more challenging. Our services are also going to be very poor.” – P7 “Having storeroom and availability of stock (material).” – P11 “Also, the availability of the workshop, where you will store material so that you can respond well to the maintenance work and the issue of off transport. Yeah, I think those who can assist can show that when you are called for your maintenance, you will be able to attend to it.” – 14 “Material availability” – P15 “Materials” –P16 “Availability of material” – P19
		Procurement of material
		Material storage
	Procurement	Improved procurement process	“Procurement processes which need to be improved” – P11

Objectives	Themes	Sub-themes/categories	Quotations
To identify critical success factors that will influence the maintenance strategies implementation for the public healthcare facilities in Limpopo	Planning	Daily planning	“The main factor is commitment, and I must know what is required from me by the institution. Planning: I must always check daily if I have achieved my daily activities as per the weekly plan. We compile a weekly plan, and it outlines what I will be doing from Monday to Friday.” – P8“As indicated before, if there is work to be executed, we must assess what needs to be done then sit down and come up with a plan. Planning will assist us to put up a programme as to how long the work will take, either 3 days or how long.” – P13
		Weekly planning
		Developing a programme
	Budget	Availability of a budget	”You must have a budget.” – P1“Availability of budget.” – P7“We do not have any budget issues as that gets allocated, though one cannot say is enough. This is because we have a plan indicating what we are going to do. And as for the machinery which is assisting with human life, we never received a situation where there is no budget.” –P9
	Manpower	Additional technical staff	“If we can get enough manpower. In the past, we had enough staff complement and our area was well maintained. This includes the Wards, residential areas for the nurses (nurses’ home)” – P6“Factors that I think can assist in making the maintenance strategies a success, as I agree that the number of staff within technical support has dropped due to people resigning, going on pension, and some passing away and they are not being replaced. Therefore, additional manpower will be of assistance to execute maintenance. For example, we have one painter, we do not have a bricklayer, no welder, no carpenter, and no grounds men.” –P9“Staff availability” – P16Currently we rely on contractors when we have major maintenance work.” – P19
		Availability of staff members
		Use of contractors
	Arrange formal meeting	Arrange weekly and monthly meetings	“Arrange weekly and monthly meetings with the staff, so that they can report about the problems they are experiencing in their work situation. This will assist in solving the problem.” – P1
	Arrange formal meeting	Staff members to give reports
	Leadership	Appointment of a permanent manager	“You know, the thing is the shortages of resources. And mostly from my side or my position, we have quite a problem with the managers. We don't have a proper manager. And what I can tell you, as long as we've got an acting position. Now, things are not going well, because that man is not holding all powers, for example, we have got an acting CEO.” – P3“Good leadership” – P4
	Competent workforce	Experienced staff complement needed	“in maintenance you cannot just put anyone, experienced expertise is needed to run with the maintenance of facilities”. – P3“Provision of an official per trade who can execute the work and have skills in the area of his operation. An example a qualified artisan for each and every trade in the facility, either building trade, electrical, mechanical, plumbing and carpentry to assist in maintenance.” – P19
	Competent workforce	Allocation of staff per trade
	Training	A need for training in maintenance	“And then number three, the training because I think we need a lot of training. For example, we have big refrigerators. We have the air conditioners. And for that one, I think we need training because now if I am on standby, and they call me they say the refrigerator in the kitchen is not working then it is a disaster. And also, maybe the air conditioner at the theatre is not working, it is then a disaster on my side. I think we need training.” – P7“The other issue is that there even though we do have people who can help us, in our area we have a lot of equipment to do our work and requires minor maintenance and does not require to be outsourced. It will be good to provide workshop/training to the maintenance team related to what they are doing, that is providing them with knowledge on air conditioners, refrigerators, the different machines that we use, and how they operate so that if the machine has a problem with a switch on or reset, they can repair that. Most maintenance team members are trained and workshopped on administrative-related courses, and not maintenance-related training.” – P9
	Training	Training and workshopping staff on equipment
	Transportation	Allocation of transport	“Transport availability” – P15
	Regular inspections	Daily inspections round the hospital	“Regular inspections – P4Walking around the hospital (inspections)” – P4
	Maintenance policy	A need for policies	“for the success of maintenance …. we also need policies that will assist you to render services” – (P3)“Also, the maintenance policy.” – P7“The policy covers almost everything; it will talk to the appointment of staff and what the staff is supposed to do.” – P17
	Maintenance policy	A guide to render services
	Promote teamwork	Staff communicate	“Promote teamwork (togetherness) as maintenance manager, so that the staff can talk to one another when they experience a problem.” – P1“Teamwork” – P4“Yeah, I think if we have strong teamwork and I agree that if there is something that we need to do, we must work together. And we must agree and disagree with whatever is to be done on time.” – P14
		Working together
		Problem solving
		Engagement on activities on time
	Availability of material and tools	Making tools available	“Availability of tools, materials. When it comes to tools, we do not have tools and I sacrifice to use mine in most cases.” – P2“This procurement is about the material. Because if we do not have the material in the hospital, it is going to be so much more challenging. Our services are also going to be very poor.” – P7“Having storeroom and availability of stock (material).” – P11“Also, the availability of the workshop, where you will store material so that you can respond well to the maintenance work and the issue of off transport. Yeah, I think those who can assist can show that when you are called for your maintenance, you will be able to attend to it.” – 14“Material availability” – P15“Materials” –P16“Availability of material” – P19
		Procurement of material
		Material storage
	Procurement	Improved procurement process	“Procurement processes which need to be improved” – P11

Source(s): Authors own work

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