Exemplary quotes derived from the elite informants' interviews: Response
| Quotes | Second Order Themes | Responses |
|---|---|---|
| “As soon as we reopened the plant, we repurposed it to manufacture biosecurity products for protecting the population” (Elite informant # 5) | Production Repurposing | Adapting production for public well-being |
| “People who used to make sacks for potatoes, have made robes, scrubs, masks, everything. All the people who had an industry that could be adapted for caring people did it” (Elite informant # 8) | ||
| “In mid-March, in response to the serious health crisis that was taking place, we launched a project called solidarity masks for the manufacture and distribution of masks” (Elite informant # 19) | Disaster Philanthropy | |
| “… many times, here customs in Spain would in touch with them because they are more agile and know more about moving the goods globally…” (Elite informant # 8) | Exploitation of Existing Capabilities | Enhancing the flexibility of logistic networks |
| “…we responded first by putting ourselves in the service of the customs office to advise them on standards, licenses and testing of the new types imported goods and materials” (Elite informant # 2) | Exploration of New Capabilities | |
| “Supply chains that were already transparent may have received the same blow, but they have been able to react in a more efficient way […] there are clear measures and protocols for action, for example, effective and empathic communication” (Elite informant # 9) | Supply Chain Traceability | Emphasizing quality and innovation |
| “Since they saw this was going to be a sustainability and traceability issue, they started to manufacture a type of fabric that feels synthetic but is natural” (Elite informant # 2) | Rapid Responsible Innovations | |
| “… we decided to repurpose our high resistant and transpirable materials used in cycling gear to manufacturing high-quality facemasks to guarantee to keep people safe” (Elite informant #10) | ||
| “… we generated a database to connect firms. One firm said I have an antibacterial thread, another one said I have or need this other material, and so on. What we did was get everyone in touch which led to the creation of new production and value chains even among competing firms..” (Elite informant # 2) | New Partner Collaborations | Reinventing stakeholder collaborations |
| “Alliances were key to combine materials and capabilities to respond faster to increased demand for biosecurity products” (Elite informant # 1) | Reinforced Stakeholder Relationships | |
| “This crisis did not stop us but actually motivated us to look for other suppliers in other countries” (Elite informant #4) | Resilient Leadership | Practicing responsible leadership |
| “Many companies went bankrupt. Some companies like mine decided not to get rid of our workers by reducing other costs, for example by renegotiating with our landlords, suppliers, and banks” (Elite informant # 7)“.., proceed with payments as much as possible, contact local producers to understand local challenges. Communication and empathy are key..” (Elite informant # 9) | Empathic Leadership |
| Quotes | Second Order Themes | Responses |
|---|---|---|
| “As soon as we reopened the plant, we repurposed it to manufacture biosecurity products for protecting the population” (Elite informant # 5) | Production Repurposing | Adapting production for public well-being |
| “People who used to make sacks for potatoes, have made robes, scrubs, masks, everything. All the people who had an industry that could be adapted for caring people did it” (Elite informant # 8) | ||
| “In mid-March, in response to the serious health crisis that was taking place, we launched a project called | Disaster Philanthropy | |
| “… many times, here customs in Spain would in touch with them because they are more agile and know more about moving the goods globally…” (Elite informant # 8) | Exploitation of Existing Capabilities | Enhancing the flexibility of logistic networks |
| “…we responded first by putting ourselves in the service of the customs office to advise them on standards, licenses and testing of the new types imported goods and materials” (Elite informant # 2) | Exploration of New Capabilities | |
| “Supply chains that were already transparent may have received the same blow, but they have been able to react in a more efficient way […] there are clear measures and protocols for action, for example, effective and empathic communication” (Elite informant # 9) | Supply Chain Traceability | Emphasizing quality and innovation |
| “Since they saw this was going to be a sustainability and traceability issue, they started to manufacture a type of fabric that feels synthetic but is natural” (Elite informant # 2) | Rapid Responsible Innovations | |
| “… we decided to repurpose our high resistant and transpirable materials used in cycling gear to manufacturing high-quality facemasks to guarantee to keep people safe” (Elite informant #10) | ||
| “… we generated a database to connect firms. One firm said I have an antibacterial thread, another one said I have or need this other material, and so on. What we did was get everyone in touch which led to the creation of new production and value chains even among competing firms..” (Elite informant # 2) | New Partner Collaborations | Reinventing stakeholder collaborations |
| “Alliances were key to combine materials and capabilities to respond faster to increased demand for biosecurity products” (Elite informant # 1) | Reinforced Stakeholder Relationships | |
| “This crisis did not stop us but actually motivated us to look for other suppliers in other countries” (Elite informant #4) | Resilient Leadership | Practicing responsible leadership |
| “Many companies went bankrupt. Some companies like mine decided not to get rid of our workers by reducing other costs, for example by renegotiating with our landlords, suppliers, and banks” (Elite informant # 7)“.., proceed with payments as much as possible, contact local producers to understand local challenges. Communication and empathy are key..” (Elite informant # 9) | Empathic Leadership |
Source: Created by the authors
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