Constructs, sources, and items
| Research construct | Source | Item |
|---|---|---|
| Performance expectancy | Venkatesh et al. (2012) | 4 |
| Effort expectancy | Venkatesh et al. (2012) | 3 |
| Social influence | Venkatesh et al. (2012) | 3 |
| Facilitating conditions | Venkatesh et al. (2012) | 4 |
| Learning value | Sitar-Taut and Mican (2021) | 4 |
| Habit | Venkatesh et al. (2012) | 3 |
| Perceived innovativeness | Parra-López et al. (2011) | 3 |
| Hedonic motivation | Lee and Choi (2017) | 6 |
| Satisfaction | Liu and Ma (2023) | 4 |
| System quality | DeLone and McLean (2004) | 4 |
| Information quality | DeLone and McLean (1992) | 4 |
| Service quality | Roca et al. (2006) | 6 |
| Conversational quality | Lee et al. (2021) | 4 |
| Continuous use | Bhattacherjee (2001) | 3 |
| Research construct | Source | Item |
|---|---|---|
| Performance expectancy | 4 | |
| Effort expectancy | 3 | |
| Social influence | 3 | |
| Facilitating conditions | 4 | |
| Learning value | 4 | |
| Habit | 3 | |
| Perceived innovativeness | 3 | |
| Hedonic motivation | 6 | |
| Satisfaction | 4 | |
| System quality | 4 | |
| Information quality | 4 | |
| Service quality | 6 | |
| Conversational quality | 4 | |
| Continuous use | 3 |
Source(s): Authors own creation
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