The HTMT criterion
| Construct | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. Continuous intentions | ||||||||||||||
| 2. Conversational quality | 0.861 | |||||||||||||
| 3. Effort expectancy | 0.641 | 0.712 | ||||||||||||
| 4. Facilitating conditions | 0.713 | 0.748 | 0.778 | |||||||||||
| 5. Habit | 0.727 | 0.683 | 0.597 | 0.679 | ||||||||||
| 6. Hedonic motivation | 0.676 | 0.662 | 0.537 | 0.572 | 0.592 | |||||||||
| 7. Information quality | 0.815 | 0.870 | 0.711 | 0.753 | 0.680 | 0.669 | ||||||||
| 8. Learning value | 0.742 | 0.804 | 0.725 | 0.821 | 0.686 | 0.605 | 0.788 | |||||||
| 9. Performance expectancy | 0.642 | 0.684 | 0.802 | 0.776 | 0.566 | 0.510 | 0.662 | 0.774 | ||||||
| 10. Personal innovativeness | 0.691 | 0.741 | 0.650 | 0.684 | 0.693 | 0.638 | 0.711 | 0.662 | 0.609 | |||||
| 11. Satisfaction | 0.876 | 0.870 | 0.690 | 0.686 | 0.683 | 0.611 | 0.890 | 0.745 | 0.637 | 0.700 | ||||
| 12. Service quality | 0.861 | 0.908 | 0.699 | 0.716 | 0.689 | 0.699 | 0.921 | 0.771 | 0.632 | 0.687 | 0.883 | |||
| 13. Social influence | 0.606 | 0.661 | 0.703 | 0.811 | 0.672 | 0.496 | 0.621 | 0.698 | 0.724 | 0.586 | 0.608 | 0.630 | ||
| 14. System quality | 0.799 | 0.845 | 0.691 | 0.719 | 0.643 | 0.653 | 0.899 | 0.763 | 0.644 | 0.654 | 0.847 | 0.874 | 0.648 |
| Construct | 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1. Continuous intentions | ||||||||||||||
| 2. Conversational quality | 0.861 | |||||||||||||
| 3. Effort expectancy | 0.641 | 0.712 | ||||||||||||
| 4. Facilitating conditions | 0.713 | 0.748 | 0.778 | |||||||||||
| 5. Habit | 0.727 | 0.683 | 0.597 | 0.679 | ||||||||||
| 6. Hedonic motivation | 0.676 | 0.662 | 0.537 | 0.572 | 0.592 | |||||||||
| 7. Information quality | 0.815 | 0.870 | 0.711 | 0.753 | 0.680 | 0.669 | ||||||||
| 8. Learning value | 0.742 | 0.804 | 0.725 | 0.821 | 0.686 | 0.605 | 0.788 | |||||||
| 9. Performance expectancy | 0.642 | 0.684 | 0.802 | 0.776 | 0.566 | 0.510 | 0.662 | 0.774 | ||||||
| 10. Personal innovativeness | 0.691 | 0.741 | 0.650 | 0.684 | 0.693 | 0.638 | 0.711 | 0.662 | 0.609 | |||||
| 11. Satisfaction | 0.876 | 0.870 | 0.690 | 0.686 | 0.683 | 0.611 | 0.890 | 0.745 | 0.637 | 0.700 | ||||
| 12. Service quality | 0.861 | 0.908 | 0.699 | 0.716 | 0.689 | 0.699 | 0.921 | 0.771 | 0.632 | 0.687 | 0.883 | |||
| 13. Social influence | 0.606 | 0.661 | 0.703 | 0.811 | 0.672 | 0.496 | 0.621 | 0.698 | 0.724 | 0.586 | 0.608 | 0.630 | ||
| 14. System quality | 0.799 | 0.845 | 0.691 | 0.719 | 0.643 | 0.653 | 0.899 | 0.763 | 0.644 | 0.654 | 0.847 | 0.874 | 0.648 |
Source(s): Authors own creation
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