Main primary data sources
| Code | Role | Division or department | Empirical material | Length |
|---|---|---|---|---|
| S1 | Process manager | Aftermarket division | Two separate meetings at local Site 1 Online interview Online interview | 150 min 60 min 60 min |
| S2 | Global operations manager | Aftermarket division | Meeting at site Online interview | 60 min 40 min |
| S1, S6 and S7 | Process manager, group warranty and quality manager and marketing product manager | Aftermarket division | Tour of production facility and group interview at local Site 2 | 150 min |
| S3 | Global customer success director | Aftermarket division | Online interview | 45 min |
| S4 | Global engineering and mobile device manager | Aftermarket division | Online interview | 50 min |
| IT1 | IT manager | Information technology department | Online interview | 45 min |
| A1 | Global technical service manager | Attachments division | Online interview | 45 min |
| S5 | Supply chain sourcing manager | Aftermarket division | Online interview | 45 min |
| S6 | Group warranty and quality manager | Aftermarket division | Interview and visit to warranty and quality department at Site 1 | 60 min 30 min |
| S7 | Marketing product manager | Aftermarket division | Interview at Site 2 | 60 min |
| S8 | European president | Aftermarket division | Online interview | 45 min |
| Sust1 | Global sustainability booster | Sustainability department | Interview at Site 1 | 60 min |
| S9 | Global product manager service agreements | Aftermarket division | Online interview | 45 min |
| S10 | Vice president of operations | Aftermarket division | Online interview | 45 min |
| Sust2 | Zero emission manager | Sustainability department | Interview at Site 1 | 70 min |
| Total | 19.5 h | |||
| Code | Role | Division or department | Empirical material | Length |
|---|---|---|---|---|
| S1 | Process manager | Aftermarket division | Two separate meetings at local Site 1 | 150 min |
| S2 | Global operations manager | Aftermarket division | Meeting at site | 60 min |
| S1, S6 and S7 | Process manager, group warranty and quality manager and marketing product manager | Aftermarket division | Tour of production facility and group interview at local Site 2 | 150 min |
| S3 | Global customer success director | Aftermarket division | Online interview | 45 min |
| S4 | Global engineering and mobile device manager | Aftermarket division | Online interview | 50 min |
| IT1 | IT manager | Information technology department | Online interview | 45 min |
| A1 | Global technical service manager | Attachments division | Online interview | 45 min |
| S5 | Supply chain sourcing manager | Aftermarket division | Online interview | 45 min |
| S6 | Group warranty and quality manager | Aftermarket division | Interview and visit to warranty and quality department at Site 1 | 60 min |
| S7 | Marketing product manager | Aftermarket division | Interview at Site 2 | 60 min |
| S8 | European president | Aftermarket division | Online interview | 45 min |
| Sust1 | Global sustainability booster | Sustainability department | Interview at Site 1 | 60 min |
| S9 | Global product manager service agreements | Aftermarket division | Online interview | 45 min |
| S10 | Vice president of operations | Aftermarket division | Online interview | 45 min |
| Sust2 | Zero emission manager | Sustainability department | Interview at Site 1 | 70 min |
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