Data sources of the case
| Meetings observed during the stay at the research site between Jun 2, 2008, and Jan 19, 2009 | ||
|---|---|---|
| Theme of the meeting | No. of meetings | Hours |
| Corporate management level, transition clarification meetings | 3 | 4 |
| Corporate management level, steering group meetings | 4 | 16 |
| Operational management level, the analysis of accounting processes General ledger (GL), accounts payable (AP), accounts receivable (AR), assets accounting (AA) | 8 | 44.5 |
| Operational management level, process management meetings | 2 | 5 |
| Testing the processes | 7 | 37 |
| Training sessions | 3 | 17.5 |
| Special issues (VAT, local accounting policy) | 5 | 20 |
| Number of meetings/total hours spent in the meetings | 32 | 144 |
| List of individuals discussed with during the FAO implementation | ||
| Outsourcing company | Service provider | |
| Corporate level | Corporate level | |
| Chief financial officer (CFO) | Chief executive officer (CEO) | |
| Business support manager (BSM) | Marketing manager | |
| Chief operational officer (COO) | ||
| Chief information officer (CIO) | ||
| Operational level | Operational level | |
| Chief executive officer (CEO/OC-Sub) | Service manager, general ledger and assets accounting | |
| Controller | Service manager, accounts payable and cash management | |
| Accounting manager | Service manager, accounts receivable and sales invoicing | |
| Implementation manager | ||
| Two semistructured interviews to validate the findings (postimplementation) | ||
| Interview informants | Hours | |
| CFO, outsourcing company | May 10, 2010 | 1.0 |
| Business support manager, outsourcing company | May 10, 2010 | 1.5 |
| Total hours, interviews | 2.5 | |
| Total hours, official meetings and interviews | 146.5 | |
| Documents analyzed | ||
| Service contract, corporate level | ||
| Service contract, operational level | ||
| GoLive roadmap | ||
| Minutes of four steering group meetings | ||
| Minutes of 10 operational meetings | ||
| Service specifications of outsourced accounting processes | ||
| Process flow charts of outsourced accounting processes | ||
| Accounting regulation and policy | ||
| Meetings observed during the stay at the research site between Jun 2, 2008, and Jan 19, 2009 | ||
|---|---|---|
| Theme of the meeting | No. of meetings | Hours |
| Corporate management level, transition clarification meetings | 3 | 4 |
| Corporate management level, steering group meetings | 4 | 16 |
| Operational management level, the analysis of accounting processes | 8 | 44.5 |
| Operational management level, process management meetings | 2 | 5 |
| Testing the processes | 7 | 37 |
| Training sessions | 3 | 17.5 |
| Special issues (VAT, local accounting policy) | 5 | 20 |
| Number of meetings/total hours spent in the meetings | 32 | 144 |
| Corporate level | Corporate level | |
| Chief financial officer (CFO) | Chief executive officer (CEO) | |
| Business support manager (BSM) | Marketing manager | |
| Chief operational officer (COO) | ||
| Chief information officer (CIO) | ||
| Operational level | Operational level | |
| Chief executive officer (CEO/OC-Sub) | Service manager, general ledger and assets accounting | |
| Controller | Service manager, accounts payable and cash management | |
| Accounting manager | Service manager, accounts receivable and sales invoicing | |
| Implementation manager | ||
| Interview informants | Hours | |
| CFO, outsourcing company | May 10, 2010 | 1.0 |
| Business support manager, outsourcing company | May 10, 2010 | 1.5 |
| Total hours, interviews | 2.5 | |
| Total hours, official meetings and interviews | 146.5 | |
| Service contract, corporate level | ||
| Service contract, operational level | ||
| GoLive roadmap | ||
| Minutes of four steering group meetings | ||
| Minutes of 10 operational meetings | ||
| Service specifications of outsourced accounting processes | ||
| Process flow charts of outsourced accounting processes | ||
| Accounting regulation and policy | ||
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