Complexities in DS identified in the previous studies
| Type of complexity | Examples from previous studies |
|---|---|
| Structural complexity | Establishing new business ecosystems (Bikfalvi et al., 2013) |
| Sociopolitical complexity | Aligning goals with new partners, such as software providers and digital platforms (Kohtamäki et al., 2019b, 2021; Münch et al., 2022; Dalenogare et al., 2023; Peillon and Dubruc, 2019) Customers’ hesitancy to share data (Peillon and Dubruc, 2019) |
| Emergent complexity | Diverse capabilities and resources for developing digital services (Ardolino et al., 2018; Kanovska and Tomaskova, 2018; Paiola and Gebaur, 2020) Customers' unpreparedness for DS (Vaittinen and Martinsuo, 2019) |
| Type of complexity | Examples from previous studies |
|---|---|
| Structural complexity | Establishing new business ecosystems ( |
| Sociopolitical complexity | Aligning goals with new partners, such as software providers and digital platforms ( |
| Emergent complexity | Diverse capabilities and resources for developing digital services ( |
Source(s): Created by authors