Table 3 Previous studies on complexity... | Emerald Publishing

Table 3

Previous studies on complexity management in (digital) servitization

Papers	Research methodology	Research approach	Unit of analysis	Actions taken by manufacturers
Dahmani et al. (2016)	Modeling and evaluation in an industrial SME	Cross-sectional	Decision-making process	Complexity reduction through a decision-making reference model
Eloranta and Turunen (2016)	Qualitative case study	Cross-sectional	Platform approach	A platform approach as a means of orchestrating a network and thus leveraging complexity, instead of trying to reduce complexity
Eloranta et al. (2021*)	Conceptual study	N/A	Service offering	Complexity reduction mechanisms in terms of standardization and modularization of processes and offering Complexity absorption mechanisms in terms of extending networks and increasing diversity and agility of service processes
Yan et al. (2022)	Qualitative case study	Cross-sectional	Platform approach	Service modularity, platform development
Zou et al. (2018*)	Conceptual study	N/A	Service offering	N/A

Papers	Research methodology	Research approach	Unit of analysis	Actions taken by manufacturers
Dahmani et al. (2016)	Modeling and evaluation in an industrial SME	Cross-sectional	Decision-making process	Complexity reduction through a decision-making reference model
Eloranta and Turunen (2016)	Qualitative case study	Cross-sectional	Platform approach	A platform approach as a means of orchestrating a network and thus leveraging complexity, instead of trying to reduce complexity
Eloranta et al. (2021*)	Conceptual study	N/A	Service offering	Complexity reduction mechanisms in terms of standardization and modularization of processes and offeringComplexity absorption mechanisms in terms of extending networks and increasing diversity and agility of service processes
Yan et al. (2022)	Qualitative case study	Cross-sectional	Platform approach	Service modularity, platform development
Zou et al. (2018*)	Conceptual study	N/A	Service offering	N/A

Note(s): *Papers about DS

Source(s): Created by authors