Interview data
| First round—Emerge | Second round—Consolidate | Third round—Evolve | |
|---|---|---|---|
| Main theme | Starting the development of remote monitoring systems and their applications for service business | Developing service business around IoT technologies and consolidating DS efforts | Developing more advanced initiatives, capabilities, and service offering |
| Timing | 2014 | 2017 | 2021 |
| Company A | n = 3 | n = 6 | n = 3 |
| Roles: Director of field services, R&D manager, product manager of intelligent products | Roles: Sales director, sales manager, director of service business, director of life cycle services, solution managers | Roles: Vice president of industrial Internet,vice president of service development, director of life cycle service | |
| Interview theme: Application of remote monitoring systems in service business | Interview theme: Data-enabled business models | Interview theme: Advances in the DS journey | |
| Company B | n = 4 | n = 6 | n = 3 |
| Roles: General manager, vice president of global project management, R&D manager, vice president of life cycle services | Roles: sales managers, service managers, key account managers | Roles: Head of service product management, head of service business development, head of field service, training, and agreements | |
| Interview theme: Application of remote monitoring systems in service business | Interview theme: Data-enabled business models | Interview theme: Advances in the DS journey |
| First round—Emerge | Second round—Consolidate | Third round—Evolve | |
|---|---|---|---|
| Main theme | Starting the development of remote monitoring systems and their applications for service business | Developing service business around IoT technologies and consolidating DS efforts | Developing more advanced initiatives, capabilities, and service offering |
| Timing | 2014 | 2017 | 2021 |
| Company A | |||
| Company B | |||
Source(s): Created by authors