Table 2.

Interview themes and codes

Thematic coding
Place managementEmotional brand co-creation
RORetail offerOEOccupier engagement
APPAppearance–OEPTenant promotions
NRONon-retail offer–OERReciprocal promotions
PMPlace marketing–OEBBrand creation
DIVDiversity–OEOOccupier’s brand
ATTAttractiveness–OEEOccupiers’ equity
RECRecreational space–OEAOccupier as ambassador
VASVision and strategySEStakeholder engagement
ICIdentity creation–SCStakeholder co-creation
SDStrategic developmentSDLCustomer as co-creator of value
FDFootfall and awareness drivers–SDLWCustomer research
NAPNetworks and partnership with council–SDLICustomer influencers
 –CPEContributing to positive place experience
Source: Created by authors

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