Table 4.

Results of direct observation

Managed/curated?Creates identify for SCP?
Not at all CompletelyNot at all Completely
   ←−        −→   ←−        −→
Priority1234512345Notes
Retail offer        
  • Boutique, unusual shops, compared to Oxford Street’s generic high-street retailers

  • Mainly jewellery and fashion

Appearance        
  • A few rubbish bags waiting to be cleared but generally clean

  • Lots of Christmas decorations, poster sites, etc implying strong management

Non-retail offer        
  • Stronger leisure (food and beverage) offer than retail, including “on-trend” operators such as Homeslice and Patty & Bun

  • Some on James Street – the outer fringes of SCP, which are less branded than the centre, therefore weaker association

  • But strong Al Fresco dining offer in the piazza

Place marketing        
  • Mixed branding, colours, typeface, style, etc.

  • Eye-catching but does not say much about the brand values and identity

Diversity        
  • Marketed as “independent”, “boutique” but only 23% are genuine independents (i.e. single branch)

  • Shops appear to be good quality

  • Mainly high-end fashion, jewellers and services in the centre with F&B in the piazza and along the outskirts

  • No convenience retail, although this is nearby on Oxford Street

Attractiveness        
  • Based on what was visually accessible – column and bollard artwork, Christmas lights and general colour scheme etc. – attractive but mixed branding and not unique in London

  • Red clock on Oxford Street, and Gees Court entrance, create unique signage and welcome

  • A lot of empty units – with mixed branding on vinyl

Recreational space        
  • One central piazza, used for events, decorations and other animation

  • Good for al fresco dining and a quiet space in Central London

  • Magical “discovery” of the piazza

  • Piazza includes public toilets and benches which are footfall drivers

Total27/35 = 77%30/35 = 86% 
Source: Created by authors

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