Table A1. Lean Innovation Training... | Emerald Publishing

Table A1.

Lean Innovation Training outline

Workshop	Day 1: Introduction and innovation simulation	Day 2: Define	Day 3: Measure and analyze	Day 4: Improve	Day 5: Control
Participants	• All staff	• All staff	• Project teams	• Project teams	• Project teams
Objectives	• Present T1 survey results	• Agree on project problem areas	• Gain an overview of the process	• Generate solution ideas, prioritize and select solutions	• Manage change
	• Familiarize participants with LSS and CPS tools	• Draft project definition	• Select vital root causes	• Describe solutions	• Organize support for solutions to be implemented
	• Raise confidence in engaging in result-driven improvement activities	• Identify project teams and sponsors	• Identify potential process gaps	• Plan implementation	• Sustain long-term gains
	• Overcome innovation-hampering mindsets		• Support process maps with data
Tools trained	• Voice of customers (VOC)*	• VOC	• Future scenario*	• Idea box*	• Change- management plan
	• Kano analysis	• Kano analysis	• SIPOC	• Webbing*	• Stakeholder-engagement strategies
	• Future scenario*	• Project charter	• VSM	• SCAMPER*	• Force-field analysis
	• SIPOC	• Future scenario*	• Seven wastes	• Analogies*	• Solution-effect analysis
	• Value stream map (VSM)	• Idea box*	• Takt time	• Forced connection*
	• Seven wastes	• Stakeholder analysis	• Basic hypothesis tests	• Reverse brainstorming*
	• SCAMPER*		• Regression analysis	• Effort-impact matrix
	• Forced connection			• Action plan
Deliverables	• Customer feedback sum-up	• Customer feedback sum-up	• Process maps	• Solution ideas	• Stakeholder- support level map
	• Clear problem statement	• Clear problem statement	• Potential root causes	• Selected and described solutions	• Stakeholder intervention plan
	• Objectives	• SMART objectives	• Data metrics and potential root causes	• Implementation plan	• Communication plan
	• Problem areas’ metrics	• Metrics for problem areas and objectives	• Vital few root causes		• Performance monitoring plan
			• Process gaps list

Workshop	Day 1: Introduction and innovation simulation	Day 2: Define	Day 3: Measure and analyze	Day 4: Improve	Day 5: Control
Participants	• All staff	• All staff	• Project teams	• Project teams	• Project teams
Objectives	• Present T1 survey results	• Agree on project problem areas	• Gain an overview of the process	• Generate solution ideas, prioritize and select solutions	• Manage change
	• Familiarize participants with LSS and CPS tools	• Draft project definition	• Select vital root causes	• Describe solutions	• Organize support for solutions to be implemented
	• Raise confidence in engaging in result-driven improvement activities	• Identify project teams and sponsors	• Identify potential process gaps	• Plan implementation	• Sustain long-term gains
	• Overcome innovation-hampering mindsets		• Support process maps with data
Tools trained	• Voice of customers (VOC)*	• VOC	• Future scenario*	• Idea box*	• Change- management plan
	• Kano analysis	• Kano analysis	• SIPOC	• Webbing*	• Stakeholder-engagement strategies
	• Future scenario*	• Project charter	• VSM	• SCAMPER*	• Force-field analysis
	• SIPOC	• Future scenario*	• Seven wastes	• Analogies*	• Solution-effect analysis
	• Value stream map (VSM)	• Idea box*	• Takt time	• Forced connection*
	• Seven wastes	• Stakeholder analysis	• Basic hypothesis tests	• Reverse brainstorming*
	• SCAMPER*		• Regression analysis	• Effort-impact matrix
	• Forced connection			• Action plan
Deliverables	• Customer feedback sum-up	• Customer feedback sum-up	• Process maps	• Solution ideas	• Stakeholder- support level map
	• Clear problem statement	• Clear problem statement	• Potential root causes	• Selected and described solutions	• Stakeholder intervention plan
	• Objectives	• SMART objectives	• Data metrics and potential root causes	• Implementation plan	• Communication plan
	• Problem areas’ metrics	• Metrics for problem areas and objectives	• Vital few root causes		• Performance monitoring plan
			• Process gaps list

Notes:

The tools marked with an asterisk (*) are Creative Problem-Solving (CPS) tools; the others are well-known Lean Six Sigma (LSS) tools