DMAIC project steps
| DMAIC | Deliverables | Tools and techniques | Purpose |
|---|---|---|---|
| Define | Establish objectives Define the problem Formulate a plan Clarify the reasons Stakeholder approval Develop implementation and communication plan | Brainstorm | Generate ideas Share knowledge Problem-solving Strategize |
| Supplier, inputs, process, outputs, customer diagram (SIPOC) | Establish boundaries Identify inputs and outputs Develop an understanding of the process | ||
| Voice of the customer (VOC) | Identify key drivers of client satisfaction | ||
| Measure | Assess the current state of design, OSM and project delivery | Current state value stream map (VSM) | Establish the current state |
| Analyse | Analyse the current state to identify improvement areas and areas for eliminating waste | Ishikawa/6M’s | Focus on the team Investigate root causes Problem-solving Analyse cause and effects |
| 5 Whys | Determine the root cause of any problems. Find solutions, analyse and eliminate | ||
| Improve | Implement lean tools and techniques | Standard work | Work should be standardised before it can be improved Establish precise procedures Establish effective methods |
| Poka Yoke | Prevent errors | ||
| 5S | Sort, set, shine, standardise and sustain Ensure that work areas are kept clean Ensuring employee safety | ||
| Future state VSM | Remove non-value add, eliminate waste, improve workflow and measure improvements | ||
| Kaizen rapid improvement event (RIE) | Set aside other jobs to focus on working together to develop, test and implement the lean tools over 2 days | ||
| Just in time (JIT) | Ensure the assembly is delivered only when required | ||
| Control | Verify improvements QC inspection/sign off. Monthly quality audits | Data analysis | Check progress Verify improvements |
| VSM future state map | Re-measure future state until desired objectives are achieved |
| DMAIC | Deliverables | Tools and techniques | Purpose |
|---|---|---|---|
| Establish objectives | Brainstorm | Generate ideas | |
| Supplier, inputs, process, outputs, customer diagram (SIPOC) | Establish boundaries | ||
| Voice of the customer (VOC) | Identify key drivers of client satisfaction | ||
| Assess the current state of design, OSM and project delivery | Current state value stream map (VSM) | Establish the current state | |
| Analyse the current state to identify improvement areas and areas for eliminating waste | Ishikawa/6M’s | Focus on the team | |
| 5 Whys | Determine the root cause of any problems. | ||
| Implement lean tools and techniques | Standard work | Work should be standardised before it can be improved | |
| Poka Yoke | Prevent errors | ||
| 5S | Sort, set, shine, standardise and sustain | ||
| Future state VSM | Remove non-value add, eliminate waste, improve workflow and measure improvements | ||
| Kaizen rapid improvement event (RIE) | Set aside other jobs to focus on working together to develop, test and implement the lean tools over 2 days | ||
| Just in time (JIT) | Ensure the assembly is delivered only when required | ||
| Verify improvements | Data analysis | Check progress | |
| VSM future state map | Re-measure future state until desired objectives are achieved |
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