VOC analysis
| Voice of the customer matrix | ||
|---|---|---|
| Customer requirements (What are they saying?) | Priority (What is the priority?) | Customer requirement (What is the measurable target?) |
| Project delivered on time | Timeliness | On schedule |
| Project delivered correctly/right | Quality | Issue free installation |
| Project delivered on budget | Financial | Reduced cost |
| Project site installation (on schedule) | Productivity | No over runs on site |
| Project delivered with no safety issues | Safety | No safety incidents |
| Voice of the customer matrix | ||
|---|---|---|
| Customer requirements (What are they saying?) | Priority (What is the priority?) | Customer requirement (What is the measurable target?) |
| Project delivered on time | Timeliness | On schedule |
| Project delivered correctly/right | Quality | Issue free installation |
| Project delivered on budget | Financial | Reduced cost |
| Project site installation (on schedule) | Productivity | No over runs on site |
| Project delivered with no safety issues | Safety | No safety incidents |
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.