Table 1 The dimensions of higher... | Emerald Publishing

Table 1

The dimensions of higher education service quality

Authors	Dimensions	Country
LeBlanc and Nguyen (1997)	Contact personnel: faculty; reputation; physical evidence; contact personnel: administration; curriculum; responsiveness and access to facilities	N/A. The survey was conducted at a small business school
Kwan and Ng (1999)	Course content; concern for student; facilities; assessment; instruction medium; social activities and people	Hong Kong and China
Abdullah (2006)	Academic aspect; nonacademic aspect; program issues; access and understanding	Malaysia
Gamage et al. (2008)	Academic aspect; nonacademic aspect andfacilities aspect	Thailand and Japan
Tsinidou et al. (2010)	Academic staff; administration services; library services; curriculum structure; location; infrastructure and carrier prospects	Greece
Vanniarajan et al. (2011)	Programming issues; physical aspect; academic reputation; career opportunities; location and promotion	India
Jain et al. (2013)	Input quality; curriculum; academic facilities; industry interaction; interaction quality; support facilities and nonacademic processes	India
Mattah et al. (2018)	Physical facilities; teaching staff; administrative/supporting staff; physical environment; services (teaching/counseling/mentoring, etc.) and programs/courses	Ghana
Teeroovengadum et al. (2019)	Functional service quality and transformative quality	Mauritius

Authors	Dimensions	Country
LeBlanc and Nguyen (1997)	Contact personnel: faculty; reputation; physical evidence; contact personnel: administration; curriculum; responsiveness and access to facilities	N/A. The survey was conducted at a small business school
Kwan and Ng (1999)	Course content; concern for student; facilities; assessment; instruction medium; social activities and people	Hong Kong and China
Abdullah (2006)	Academic aspect; nonacademic aspect; program issues; access and understanding	Malaysia
Gamage et al. (2008)	Academic aspect; nonacademic aspect andfacilities aspect	Thailand and Japan
Tsinidou et al. (2010)	Academic staff; administration services; library services; curriculum structure; location; infrastructure and carrier prospects	Greece
Vanniarajan et al. (2011)	Programming issues; physical aspect; academic reputation; career opportunities; location and promotion	India
Jain et al. (2013)	Input quality; curriculum; academic facilities; industry interaction; interaction quality; support facilities and nonacademic processes	India
Mattah et al. (2018)	Physical facilities; teaching staff; administrative/supporting staff; physical environment; services (teaching/counseling/mentoring, etc.) and programs/courses	Ghana
Teeroovengadum et al. (2019)	Functional service quality and transformative quality	Mauritius

Source(s): Table by the authors