Summary of performance measurement indicators
| Indicators | Author(s) |
|---|---|
| Built-in capability of facility adaptation | Kamara et al. (2020) |
| Identification of problems in facilities | Abu Al-Aish and Love (2013), Martins (2000) |
| Improved customer satisfaction | Hernandez-Ortega et al. (2014) Phichitchaisopa and Naenna (2013) |
| Improvement in evaluation process through customers’ involvement | Kim and Ammeter (2014) |
| Informed decision-making | Abu Al-Aish and Love (2013) |
| Significance of cost savings | Legris et al. (2003); Erdoğmuş and Esen (2011) |
| Significance of time savings | Legris et al. (2003); Erdoğmuş and Esen (2011) |
| Significance of quality assurance | Legris et al. (2003); Erdoğmuş and Esen (2011) |
| Attainment of customers’ specific needs | Hernandez-Ortega et al. (2014) Phichitchaisopa and Naenna (2013) |
| Timely communication of policy changes | Kim and Ammeter (2014) |
| Stakeholders’ perception of facilities performance | Rahmat and Nawawi (2020) |
| Improvement in facilities’ standards | Stacey et al. (2021) |
| Economic utilisation of the facility | Aceves-Avila and Berger-Garcia (2019) |
| Evaluation of existing trends | Kaplan and Norton (1996) |
| Improvement of internal processes of the organisation | Kim and Ammeter (2014), Rahmat and Nawawi (2020) |
| Anticipation of the attainment of future needs of the organisation | Hernandez-Ortega et al. (2014), Abu Al-Aish and Love (2013) |
| Indicators | Author(s) |
|---|---|
| Built-in capability of facility adaptation | |
| Identification of problems in facilities | |
| Improved customer satisfaction | |
| Improvement in evaluation process through customers’ involvement | |
| Informed decision-making | |
| Significance of cost savings | |
| Significance of time savings | |
| Significance of quality assurance | |
| Attainment of customers’ specific needs | |
| Timely communication of policy changes | |
| Stakeholders’ perception of facilities performance | |
| Improvement in facilities’ standards | |
| Economic utilisation of the facility | |
| Evaluation of existing trends | |
| Improvement of internal processes of the organisation | |
| Anticipation of the attainment of future needs of the organisation |
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