Delphi round 1 results
| Indicators | Median | Mean | SD | IQD | Mann–Whitney | |
|---|---|---|---|---|---|---|
| Z | p-value | |||||
| Built-in capability of facility adaptation | 6 | 8.13 | 0.73 | 1.50 | −1.674 | 0.331 |
| Identification of problems in facilities | 7 | 7.05 | 0.89 | 1.50 | −0.239 | 0.127 |
| Improved customer satisfaction | 7 | 8.32 | 1.04 | 2.00 | −1.725 | 0.183 |
| Customers' involvement in improving evaluation process | 8 | 7.94 | 0.79 | 1.50 | −0.224 | 0.482 |
| Informed decision-making | 7 | 7.48 | 0.66 | 1.00 | −1.637 | 0.296 |
| Significance of cost savings | 6 | 8.46 | 1.51 | 1.50 | −0.318 | 0.092 |
| Significance of time savings | 7 | 7.73 | 1.06 | 1.50 | −1.005 | 0.146 |
| Significance of quality assurance | 6 | 8.26 | 0.84 | 1.50 | −0.227 | 0.394 |
| Attainment of customers’ specific needs | 7 | 7.36 | 0.97 | 1.50 | −1.026 | 0.641 |
| Timely communication of policy changes | 8 | 7.26 | 1.18 | 0.50 | −1.311 | 0.552 |
| Stakeholders’ perception of facilities performance | 7 | 8.16 | 0.83 | 1.00 | −0.824 | 0.295 |
| Improvement in facilities’ standards | 7 | 8.28 | 1.02 | 1.00 | −1.594 | 0.384 |
| Economic utilisation of the facility | 8 | 7.73 | 0.65 | 1.00 | −0.661 | 0.136 |
| Evaluation of existing trends | 6 | 8.57 | 0.93 | 1.50 | −1.428 | 0.117 |
| Organisation's internal process improvement | 7 | 8.31 | 1.16 | 1.50 | −0.445 | 0.326 |
| Attainment of future needs of the organisation | 8 | 7.96 | 0.77 | 0.50 | 0.926 | 0.274 |
| Cronbach’s alpha | 0.786 | |||||
| Indicators | Median | Mean | SD | IQD | Mann–Whitney | |
|---|---|---|---|---|---|---|
| Built-in capability of facility adaptation | 6 | 8.13 | 0.73 | 1.50 | −1.674 | 0.331 |
| Identification of problems in facilities | 7 | 7.05 | 0.89 | 1.50 | −0.239 | 0.127 |
| Improved customer satisfaction | 7 | 8.32 | 1.04 | 2.00 | −1.725 | 0.183 |
| Customers' involvement in improving evaluation process | 8 | 7.94 | 0.79 | 1.50 | −0.224 | 0.482 |
| Informed decision-making | 7 | 7.48 | 0.66 | 1.00 | −1.637 | 0.296 |
| Significance of cost savings | 6 | 8.46 | 1.51 | 1.50 | −0.318 | 0.092 |
| Significance of time savings | 7 | 7.73 | 1.06 | 1.50 | −1.005 | 0.146 |
| Significance of quality assurance | 6 | 8.26 | 0.84 | 1.50 | −0.227 | 0.394 |
| Attainment of customers’ specific needs | 7 | 7.36 | 0.97 | 1.50 | −1.026 | 0.641 |
| Timely communication of policy changes | 8 | 7.26 | 1.18 | 0.50 | −1.311 | 0.552 |
| Stakeholders’ perception of facilities performance | 7 | 8.16 | 0.83 | 1.00 | −0.824 | 0.295 |
| Improvement in facilities’ standards | 7 | 8.28 | 1.02 | 1.00 | −1.594 | 0.384 |
| Economic utilisation of the facility | 8 | 7.73 | 0.65 | 1.00 | −0.661 | 0.136 |
| Evaluation of existing trends | 6 | 8.57 | 0.93 | 1.50 | −1.428 | 0.117 |
| Organisation's internal process improvement | 7 | 8.31 | 1.16 | 1.50 | −0.445 | 0.326 |
| Attainment of future needs of the organisation | 8 | 7.96 | 0.77 | 0.50 | 0.926 | 0.274 |
| Cronbach’s alpha | 0.786 | |||||
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