Table 5. Delphi round 2 results... | Emerald Publishing

Table 5.

Delphi round 2 results

Indicators	Median	Mean	SD	IQD	Mann–Whitney
Indicators	Median	Mean	SD	IQD	Z	p-value
Built-in capability of facility adaptation	9	8.55	0.34	0.00	−1.724	0.521
Identification of problems in facilities	9	7.92	1.28	0.50	−0.837	0.072
Improved customer satisfaction	9	8.62	0.52	0.50	−1.226	0.175
Customers' involvement in improving evaluation process	9	8.37	0.66	0.00	−0.839	0.336
Informed decision-making	8	7.91	0.94	0.00	−1.413	0.914
Significance of cost savings	8	8.84	1.37	0.50	−0.747	0.225
Significance of time savings	9	8.21	0.46	0.00	−1.125	0.937
Significance of quality assurance	8	8.63	0.81	0.50	−1.047	0.914
Attainment of customers’ specific needs	9	8.05	0.33	0.50	−1.285	0.773
Timely communication of policy changes	9	7.89	1.05	0.00	−1.483	0.893
Stakeholders’ perception of facilities performance	8	8.85	1.26	0.50	−0.893	0.736
Improvement in facilities’ standards	9	8.75	1.09	0.00	−1.396	0.913
Economic utilisation of the facility	9	7.94	0.05	0.00	−0.667	0.224
Evaluation of existing trends	9	8.75	0.64	0.50	−1.381	0.091
Organisation's internal process improvement	8	8.92	1.07	0.50	−0.489	0.413
Attainment of future needs of the organisation	9	8.39	1.64	0.00	−0.735	0.925
Cronbach’s alpha	0.817

Indicators	Median	Mean	SD	IQD	Mann–Whitney
Indicators	Median	Mean	SD	IQD	Z	p-value
Built-in capability of facility adaptation	9	8.55	0.34	0.00	−1.724	0.521
Identification of problems in facilities	9	7.92	1.28	0.50	−0.837	0.072
Improved customer satisfaction	9	8.62	0.52	0.50	−1.226	0.175
Customers' involvement in improving evaluation process	9	8.37	0.66	0.00	−0.839	0.336
Informed decision-making	8	7.91	0.94	0.00	−1.413	0.914
Significance of cost savings	8	8.84	1.37	0.50	−0.747	0.225
Significance of time savings	9	8.21	0.46	0.00	−1.125	0.937
Significance of quality assurance	8	8.63	0.81	0.50	−1.047	0.914
Attainment of customers’ specific needs	9	8.05	0.33	0.50	−1.285	0.773
Timely communication of policy changes	9	7.89	1.05	0.00	−1.483	0.893
Stakeholders’ perception of facilities performance	8	8.85	1.26	0.50	−0.893	0.736
Improvement in facilities’ standards	9	8.75	1.09	0.00	−1.396	0.913
Economic utilisation of the facility	9	7.94	0.05	0.00	−0.667	0.224
Evaluation of existing trends	9	8.75	0.64	0.50	−1.381	0.091
Organisation's internal process improvement	8	8.92	1.07	0.50	−0.489	0.413
Attainment of future needs of the organisation	9	8.39	1.64	0.00	−0.735	0.925
Cronbach’s alpha	0.817

Source: Authors’ compilation