Table 5.

Questionnaire items that differed statistically across latent classes

Nr.Questionnaire item
10Number of person-years of R&D personnel
12Age of the company
19The company has practices for using accumulated experience and lessons learned
29The company has policies for developing reforms
21The company has used the experience and lessons learned in the projects that followed
22Innovation is a part of the company’s operating model
95The company has developed service innovations originating in other industries
96Service innovations developed by other companies
103Process innovations developed by other companies
109Public sector customers play a key role in a company’s innovation activities
117Patents were an effective protection mechanism
118The utility model was an effective protection mechanism
121Trademarking was an effective protection mechanism
122Speed of productisation was an effective protection mechanism
124Confidentiality was an effective protection mechanism
126Your company introduced organisational innovations by modernising business processes
127Your company introduced organisational innovations by reforming information management
140Marketing innovations use new pricing methods
Source: Author’s own creation
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