Table A1 Multiple case study interview... | Emerald Publishing

Table A1

Multiple case study interview questions

Framework elements	Interview questions for industrial case studies
•Platformisation	Describe the role of “platform X” in bridging the gap between food provision and current situational challenges. () What were the main reasons for implementing digital technology to provide food? How do these correlate to operations following the UK’s COVID-19 pandemic lockdown? () How would you describe your main barriers to the adoption/usage of digital technologies? How have these been addressed?
•Structural variety	Please describe the “platform X” supplier base at present? What future developments (e.g. structural/technological) do you aim to integrate to meet demand and business objectives? How might these transform current operations, if at all?
•Process flexibility	What roles have digital platform technologies played in the development of current product/service offering? What data is collected from suppliers/partners and customers? How is this managed and leveraged to fit business goals?
•System resource efficiency	Does “platform X” use practices or strategies to help identify and mitigate food waste? If so, how? What effect has the COVID-19 pandemic had on resources and supply? What changes, if any, have been made to facilitate efficient operations during the pandemic? How would you describe your overall experience in food provision amidst the COVID-19 pandemic disruptions? Have upscaling services to meet rapidly changing customer demands been a major issue? (*)
**•Context ()***	How effective have primary risk management strategies been post the COVID-19 pandemic lockdown? How have these changed, given such supply chain disruptions? What are your views towards “platform X” operation post-COVID-19 pandemic?

Framework elements	Interview questions for industrial case studies
•Platformisation	Describe the role of “platform X” in bridging the gap between food provision and current situational challenges. ()What were the main reasons for implementing digital technology to provide food? How do these correlate to operations following the UK’s COVID-19 pandemic lockdown? ()How would you describe your main barriers to the adoption/usage of digital technologies? How have these been addressed?
•Structural variety	Please describe the “platform X” supplier base at present?What future developments (e.g. structural/technological) do you aim to integrate to meet demand and business objectives? How might these transform current operations, if at all?
•Process flexibility	What roles have digital platform technologies played in the development of current product/service offering?What data is collected from suppliers/partners and customers? How is this managed and leveraged to fit business goals?
•System resource efficiency	Does “platform X” use practices or strategies to help identify and mitigate food waste? If so, how?What effect has the COVID-19 pandemic had on resources and supply? What changes, if any, have been made to facilitate efficient operations during the pandemic?How would you describe your overall experience in food provision amidst the COVID-19 pandemic disruptions? Have upscaling services to meet rapidly changing customer demands been a major issue? (*)
•Context (*)	How effective have primary risk management strategies been post the COVID-19 pandemic lockdown? How have these changed, given such supply chain disruptions?What are your views towards “platform X” operation post-COVID-19 pandemic?

Source: Authors’ own work