Categories of listed constructs
| Category | Description | Frequency of mention | |
|---|---|---|---|
| A1 + A2 (%) | A1 (%) | ||
| Respect for the supplier | The client has respectful interpersonal relationships with supplier employees | 73 | 60 |
| Learning and improvement | Continuous improvement of service driven by the customer | 60 | 80 |
| Bureaucracy | Complexity and slowness of processes | 60 | 20 |
| Joint problem solving | The customer seeks to solve problems jointly with the supplier | 60 | 40 |
| Excessive demand | The customer presents excessive rigidity, constant complaints and a lack of flexibility | 53 | 0 |
| Supplier autonomy | The customer has a dialogue with the supplier without performing excessive impositions | 47 | 40 |
| Location of the service | Availability of infrastructure and services in the region | 47 | 60 |
| Category | Description | Frequency of mention | |
|---|---|---|---|
| A1 + A2 (%) | A1 (%) | ||
| Respect for the supplier | The client has respectful interpersonal relationships with supplier employees | 73 | 60 |
| Learning and improvement | Continuous improvement of service driven by the customer | 60 | 80 |
| Bureaucracy | Complexity and slowness of processes | 60 | 20 |
| Joint problem solving | The customer seeks to solve problems jointly with the supplier | 60 | 40 |
| Excessive demand | The customer presents excessive rigidity, constant complaints and a lack of flexibility | 53 | 0 |
| Supplier autonomy | The customer has a dialogue with the supplier without performing excessive impositions | 47 | 40 |
| Location of the service | Availability of infrastructure and services in the region | 47 | 60 |
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