Table 1. Linking UTAUT to the present... | Emerald Publishing

Table 1.

Linking UTAUT to the present study

UTAUT components	Description	In relation to the review article on telehealth
Performance expectancy	Focuses on the user’s behavior in terms of the belief that a technology system can be used to perform normal face-to-face contact duties to their expectations	The health-care practitioner making provision for telehealth and the patients having believe in the use of technology to access a particular service Typically, a user may be internal user (health-care practitioner) or external user (patient)
Effort expectancy	Converges the extent to which the technology is user friendly to the user	The telehealth service is user friendly to the potential patients who must use it
Facilitating conditions	Focuses on the infrastructure that may have an impact on the user’s actual use of technology	Adequate skills, quality internet connection are key external factors for the users to effectively use telehealth, whereas the believe and the willingness of an individual are internal factors for the user to use technology for health-care purposes
Social influence	Focuses on the failure of an individual to make a personal judgement but places their judgement from the general feeling that other people have regarding the use of a particular technology	Patients and health-care practitioners who make a judgement is influenced by other people’s perception on using technology for health-care services

UTAUT components	Description	In relation to the review article on telehealth
Performance expectancy	Focuses on the user’s behavior in terms of the belief that a technology system can be used to perform normal face-to-face contact duties to their expectations	The health-care practitioner making provision for telehealth and the patients having believe in the use of technology to access a particular serviceTypically, a user may be internal user (health-care practitioner) or external user (patient)
Effort expectancy	Converges the extent to which the technology is user friendly to the user	The telehealth service is user friendly to the potential patients who must use it
Facilitating conditions	Focuses on the infrastructure that may have an impact on the user’s actual use of technology	Adequate skills, quality internet connection are key external factors for the users to effectively use telehealth, whereas the believe and the willingness of an individual are internal factors for the user to use technology for health-care purposes
Social influence	Focuses on the failure of an individual to make a personal judgement but places their judgement from the general feeling that other people have regarding the use of a particular technology	Patients and health-care practitioners who make a judgement is influenced by other people’s perception on using technology for health-care services