Table 2 Summary of the indicators Code... | Emerald Publishing

Table 2

Summary of the indicators

Code	Item	Description	Indicator	Theoretical support
H3_A1	Lack of need	Lack of interest, need, and/or preference	Disinterest (0–3)	Zepeda and Deal (2009), Iglesias-Pradas et al. (2013), Mainardes et al. (2020)
H3_B1	Lack of interest
H3_C1	Preference for shopping in person and seeing the product
H3_D1	Lack of Internet skills	Lack of Internet skills (original preserved)	Inability (0–1)	Pavlou (2003), van Deursen et al. (2014), Scheerder et al. (2017)
H3_E1	Delivery takes too long or it is difficult to receive products at home	Troubles with receiving, paying for, and/or returning the product	Operational difficulty (0–3)	Laukkanen (2016), Zhu and Chen (2013), Nery-da-Silva et al. (in press)
H3_G1	Impossibility of making online payments
H3_I1	Impossibility of making complaints or returning the product
H3_F1	Concerns about security and privacy or about providing personal information	Afraid of providing information or concerns about product/service quality	Distrust (0–2)	Liu and Wei (2003), Pavlou (2003), Li et al. (2020)
H3_H1	Lack of trust in the product that will be received		Distrust (0–2)	Liu and Wei (2003), Pavlou (2003), Li et al. (2020)

Code	Item	Description	Indicator	Theoretical support
H3_A1	Lack of need	Lack of interest, need, and/or preference	Disinterest (0–3)	Zepeda and Deal (2009), Iglesias-Pradas et al. (2013), Mainardes et al. (2020)
H3_B1	Lack of interest
H3_C1	Preference for shopping in person and seeing the product
H3_D1	Lack of Internet skills	Lack of Internet skills (original preserved)	Inability (0–1)	Pavlou (2003), van Deursen et al. (2014), Scheerder et al. (2017)
H3_E1	Delivery takes too long or it is difficult to receive products at home	Troubles with receiving, paying for, and/or returning the product	Operational difficulty (0–3)	Laukkanen (2016), Zhu and Chen (2013), Nery-da-Silva et al. (in press)
H3_G1	Impossibility of making online payments
H3_I1	Impossibility of making complaints or returning the product
H3_F1	Concerns about security and privacy or about providing personal information	Afraid of providing information or concerns about product/service quality	Distrust (0–2)	Liu and Wei (2003), Pavlou (2003), Li et al. (2020)
H3_H1	Lack of trust in the product that will be received		Distrust (0–2)	Liu and Wei (2003), Pavlou (2003), Li et al. (2020)

Source(s): Table by authors