Table A1. Literature review on required... | Emerald Publishing

Table A1.

Literature review on required elements for facility maintenance

MCC element	Sub-elements	References
1. Real estate maintenance	Technical services, maintenance operations, cleaning services and maintenance of outdoor areas	KH X9-00526 (2013) RT 103166 (2020) Isoherranen and Majava (2018)
2. Energy management services	Simulations and tests. Consumption, follow-up and energy savings	KH X9-00526 (2013) RT 103166 (2020)
3. Facility and user services	Office, lobby, canteen, security, IT, user and employee services	KH X9-00526 (2013) RT 103166 (2020)
4. Building management plan and maintenance manual	–	Pirinen and Kukkonen (2001) RT 18-10922 (2008) RT 103166 (2020) Isoherranen and Majava (2018)
5. Sourcing and logistics	Materials and logistics process. Critical material availability. Key suppliers and service providers	Tolonen et al. (2017) Isoherranen and Majava (2018)
6. Quality management	Quality requirements of operative management, cleaning services, outdoor area maintenance. Requirements for service partners and other stakeholders	RT 103166 (2020) Verrollot et al. (2017)
7. Reporting and coordination	Service and quality reporting. Personnel and data systems in maintenance	Annunen et al. (2021) Gao and Pishdad-Bozorgi (2019) RT 103166 (2020)
8. Data management	Data management process including utilisation, creation, storing, updating and archiving the data. Communication channels and data transfer policy. Centralised data management, data interfaces	Silvola et al. (2019) Halttula et al. (2020) Mansoori et al. (2022) Jupp (2013) Boton et al. (2016) KH 90–00612 (2016)
9. Product management	Product structure, product data, product management process. Governance and ownership of the product data. Change management	Silvola et al. (2019) Halttula et al. (2020) Mansoori et al. (2022) Jupp (2013) Boton et al. (2016) Harkonen et al. (2019)
10. Training	Required documentation, training materials and practices. Resources and their capabilities for maintenance	Annunen et al. (2021) Verrollot et al. (2017) Lavy and Jawadekar (2014)
11. Collaboration	Early involvement, personnel collaboration, requirement integration	Halttula et al. (2020) Hietajärvi and Aaltonen (2018)
12. MCC project management	Project planning and reporting. Cost management, document management and requirement management. Customer satisfaction	RT 103166 (2020) Isoherranen and Majava (2018) Tolonen et al. (2017)

MCC element	Sub-elements	References
1. Real estate maintenance	Technical services, maintenance operations, cleaning services and maintenance of outdoor areas	KH X9-00526 (2013)RT 103166 (2020)Isoherranen and Majava (2018)
2. Energy management services	Simulations and tests. Consumption, follow-up and energy savings	KH X9-00526 (2013)RT 103166 (2020)
3. Facility and user services	Office, lobby, canteen, security, IT, user and employee services	KH X9-00526 (2013)RT 103166 (2020)
4. Building management plan and maintenance manual	–	Pirinen and Kukkonen (2001)RT 18-10922 (2008)RT 103166 (2020)Isoherranen and Majava (2018)
5. Sourcing and logistics	Materials and logistics process. Critical material availability. Key suppliers and service providers	Tolonen et al. (2017)Isoherranen and Majava (2018)
6. Quality management	Quality requirements of operative management, cleaning services, outdoor area maintenance. Requirements for service partners and other stakeholders	RT 103166 (2020)Verrollot et al. (2017)
7. Reporting and coordination	Service and quality reporting. Personnel and data systems in maintenance	Annunen et al. (2021)Gao and Pishdad-Bozorgi (2019)RT 103166 (2020)
8. Data management	Data management process including utilisation, creation, storing, updating and archiving the data.Communication channels and data transfer policy. Centralised data management, data interfaces	Silvola et al. (2019)Halttula et al. (2020)Mansoori et al. (2022)Jupp (2013)Boton et al. (2016)KH 90–00612 (2016)
9. Product management	Product structure, product data, product management process. Governance and ownership of the product data. Change management	Silvola et al. (2019)Halttula et al. (2020)Mansoori et al. (2022)Jupp (2013)Boton et al. (2016)Harkonen et al. (2019)
10. Training	Required documentation, training materials and practices. Resources and their capabilities for maintenance	Annunen et al. (2021)Verrollot et al. (2017)Lavy and Jawadekar (2014)
11. Collaboration	Early involvement, personnel collaboration, requirement integration	Halttula et al. (2020)Hietajärvi and Aaltonen (2018)
12. MCC project management	Project planning and reporting. Cost management, document management and requirement management. Customer satisfaction	RT 103166 (2020)Isoherranen and Majava (2018)Tolonen et al. (2017)