4 MCC areas and 12 MCC elements, with associated key requirements and activities
| MCC Area | MCC element | Key requirements and activities in the design and construction Phases |
|---|---|---|
| I. Service and maintenance | 1. Real estate maintenance | Choose and involve service partners. Create the needed practices and foundation for successful technical services, real estate maintenance, cleaning services and maintenance of outdoor areas. Select necessary tools, building elements and materials from a maintenance point of view. Take care of device and system requirements of the maintenance phase |
| 2. Energy management services | Choose and involve energy management service partner. Ensure proper energy usage and energy-efficient target setting, simulations and tests during the design phase and achievement of the targets for the maintenance phase. Notice and create energy consumption, follow-up and savings-related capabilities | |
| 3. Facility and user services | Plan and ensure maintenance phase readiness according to requirements for the office, lobby, canteen, security, IT, user and other employee services. Choose and involve required service partners | |
| 4. Building management plan and maintenance manual | Start the creation of a building management plan and the electrical service book at the beginning of the project. Choose and involve the BM service partner. Define the correct contents of the BMP and maintenance manual during the design and construction phases. Ensure the correct IT systems and necessary instructions to use and maintain BMP and the maintenance manual during the maintenance phase | |
| 5. Sourcing and logistics | Note sourcing and logistics requirements and ensure seamless functioning of these in the maintenance phase. Ensure that the required equipment (e.g. spare parts) is available in the correct place on the required schedule. Agree on suppliers, required materials and define the logistics process for main supplies in the maintenance phase. Ensure the availability of the most critical materials for the whole maintenance phase. Prepare and agree on contracts with the key suppliers and service providers | |
| II. Quality | 6. Quality management | Define and implement quality requirements for service partners and stakeholders with agreed responsibilities (operative management, cleaning services, outdoor area maintenance). Define quality follow-up and testing practices and schedule for the maintenance phase. Implement customer satisfaction measurements and auditing practices |
| 7. Reporting and coordination | Ensure the capability to follow-up on maintenance phase service and quality for both personnel and data systems. Build reporting and control systems for maintenance | |
| III. Data and product | 8. Data management | Create instructions, practices and governance to ensure good data management capabilities during the design, construction and maintenance phases. Create capabilities to utilise, create, store, update and archive the data efficiently with the data management systems. Define communication channels and the data transfer policy. Implement a centralised PDM system, including responsibilities. Harmonise data updates and software interfaces with as much automation as possible |
| 9. Product management | Specify instructions to create a product structure to ensure maintenance requirements for the building. Define product data and data for maintenance phase business process. Address product data requirements for earlier phases and data creators in the design process. Define and ensure the instructions, practices and governance of the product data for the maintenance phase, including change management and updates | |
| IV. Project management | 10. Training | Ensure maintenance personnel and user trainings and introductions before the maintenance phase. Prepare the necessary documentation, training materials and practices. Ensure resources (with work amount estimates) and their competencies to perform the required maintenance tasks |
| 11. Collaboration | Involve users and maintenance personnel in the design phase. Ensure requirement integration with stakeholders in the design process, including required practices and methods, such as big room and last planner. Plan and create the capabilities for collaboration in the maintenance phase, including contact lists | |
| 12. MCC project management | Lead the MCC project based on a detailed stage-specific project plan and report the status in each gate in the project design and construction phases. This area includes required general project management activities, such as cost, document and requirement management. This part also includes other tasks, such as insurance for service providers |
| MCC Area | MCC element | Key requirements and activities in the design and construction Phases |
|---|---|---|
| I. Service and maintenance | 1. Real estate maintenance | Choose and involve service partners. Create the needed practices and foundation for successful technical services, real estate maintenance, cleaning services and maintenance of outdoor areas. Select necessary tools, building elements and materials from a maintenance point of view. Take care of device and system requirements of the maintenance phase |
| 2. Energy management services | Choose and involve energy management service partner. Ensure proper energy usage and energy-efficient target setting, simulations and tests during the design phase and achievement of the targets for the maintenance phase. Notice and create energy consumption, follow-up and savings-related capabilities | |
| 3. Facility and user services | Plan and ensure maintenance phase readiness according to requirements for the office, lobby, canteen, security, IT, user and other employee services. Choose and involve required service partners | |
| 4. Building management plan and maintenance manual | Start the creation of a building management plan and the electrical service book at the beginning of the project. Choose and involve the BM service partner. Define the correct contents of the BMP and maintenance manual during the design and construction phases. Ensure the correct IT systems and necessary instructions to use and maintain BMP and the maintenance manual during the maintenance phase | |
| 5. Sourcing and logistics | Note sourcing and logistics requirements and ensure seamless functioning of these in the maintenance phase. Ensure that the required equipment (e.g. spare parts) is available in the correct place on the required schedule. Agree on suppliers, required materials and define the logistics process for main supplies in the maintenance phase. Ensure the availability of the most critical materials for the whole maintenance phase. Prepare and agree on contracts with the key suppliers and service providers | |
| II. Quality | 6. Quality management | Define and implement quality requirements for service partners and stakeholders with agreed responsibilities (operative management, cleaning services, outdoor area maintenance). Define quality follow-up and testing practices and schedule for the maintenance phase. Implement customer satisfaction measurements and auditing practices |
| 7. Reporting and coordination | Ensure the capability to follow-up on maintenance phase service and quality for both personnel and data systems. Build reporting and control systems for maintenance | |
| III. Data and product | 8. Data management | Create instructions, practices and governance to ensure good data management capabilities during the design, construction and maintenance phases. Create capabilities to utilise, create, store, update and archive the data efficiently with the data management systems. Define communication channels and the data transfer policy. Implement a centralised PDM system, including responsibilities. Harmonise data updates and software interfaces with as much automation as possible |
| 9. Product management | Specify instructions to create a product structure to ensure maintenance requirements for the building. Define product data and data for maintenance phase business process. Address product data requirements for earlier phases and data creators in the design process. Define and ensure the instructions, practices and governance of the product data for the maintenance phase, including change management and updates | |
| IV. Project management | 10. Training | Ensure maintenance personnel and user trainings and introductions before the maintenance phase. Prepare the necessary documentation, training materials and practices. Ensure resources (with work amount estimates) and their competencies to perform the required maintenance tasks |
| 11. Collaboration | Involve users and maintenance personnel in the design phase. Ensure requirement integration with stakeholders in the design process, including required practices and methods, such as big room and last planner. Plan and create the capabilities for collaboration in the maintenance phase, including contact lists | |
| 12. MCC project management | Lead the MCC project based on a detailed stage-specific project plan and report the status in each gate in the project design and construction phases. This area includes required general project management activities, such as cost, document and requirement management. This part also includes other tasks, such as insurance for service providers |
Note:
IT = Information technology