Table A1. Measurement model and...

Table A1.

Measurement model and reliability measures

Construct/Dimension/Item	Factor loading	t-test
Psychological contract breach (CR = 0.90; rho_A = 0.92; CA = 0.87; AVE = 0.66)
IT1: Almost all the promises made by my employer during recruitment have been kept so far (Reversed)	0.915	11.86
IT2: I feel that my employer has come through in fulfilling the promises made to me when I was hired (Reversed)	0.924	11.70
IT3: So far, my employer has done an excellent job of fulfilling its promises to me (Reversed)	0.880	10.12
IT4: I have not received everything promised to me in exchange for my contributions	0.611	3.574
IT5: My employer has broken many of its promises to me even though I’ve upheld my side of the deal	0.692	4.82
OCB-I and OCB-O*
OCB-I (CR = 0.92; rho_A = 0.91; CA = 0.80; AVE = 0.51)
IT18: Attends to other co-worker’s requests (e.g. work shift exchange, weekend exchange)	0.632	11.61
IT19: Helps co-workers who have heavy workloads by doing extra work	0.729	20.25
IT20: Passes along information to co-workers	0.746	20.41
IT21: Helps solving conflicts within the team	0.633	10.90
IT22: Helps solving conflicts within the work unit/service	0.617	8.95
IT23: Takes time to collect information before deciding or assign duties to others	0.620	10.26
IT26: Goes out of his/her way to assist all family patients’ (e.g. hospitalized or not in his/her work unit/service)	0.623	8.775
IT27: Helps and encourages contact between patients and their families	0.674	12.66
IT28: Whenever necessary, he/she bends the rules and adapts them to the work unit/service needs	0.674	11.33
IT29: Takes time to listen to patients or their family’s requests/needs, even after hours	0.675	11.80
IT30: Does not leave the patient or their family unattended, without informing them, to perform other tasks (with the exception of emergency situations)	0.601	7.10
IT32: Listens to complaints and directs them, without exerting pressure towards others in the work unit	0.602	10.04
IT33: When informing the family’s patients about stressful situations (e.g. death, life risk, emotional distress), he/she looks for a quiet room even if the work unit does not provide one	0.713	16.51
IT34: Voluntarily informs patients about their rights	0.753	16.3
IT35: When talking to the family’s patients does not use jargon or other technical terms, as a way to ensure that the family understands what is being said	0.704	14.15
OCB-O (CR = 0.88; rho_A = 0.87; CA = 0.86; AVE = 0.50)
IT1: Shows pride in belonging to the organization	0.698	5.03
IT2: Shows pride in belonging to his/her work unit/service	0.874	4.87
IT3: Voluntarily makes positive comments about the organization	0.900	4.50
IT4: Voluntarily makes positive comments about his/her work unit/service	0.889	4.81
IT5: Conserves and protects organizational property	0.687	8.34
IT7: Does not complain, contributing to a “healthy” workplace	0.641	6.79
IT8: Voluntarily informs about deteriorated medicines and or work tools	0.722	7.85
IT9: Shows concerns about his/her work unit health and safety conditions	0.659	5.45
IT10: Spends time improving work unit/service conditions	0.636	7.26
IT12: Shows availability to substitute for others, whenever the organization requests	0.612	5.06
IT13: Shows availability to participate in work unit meetings, even after hours	0.601	5.58
Transactional PC (CR = 0.72; rho_A = 0.81; CA = 0.71; AVE = 0.50)
IT13: It has made no promises to continue my employment	0.601	2.01
IT15: Require me to do only limited duties I was hired to perform	0.941	2.54
IT18: Limited involvement in the organization	0.599	1.99
Relational PC (CR = 0.85; rho_A = 0.82; CA = 0.80; AVE = 0.52)*
IT7: Steady employment	0.698	8.29
IT8: Stable benefits to employees’ families	0.642	5.82
IT9: Concern for my personal welfare	0.760	10.9
IT10: Sacrifice’s short-term organizational interests for employee interests	0.603	4.04
IT16: Secure employment	0.760	11.38
IT17: Wages and benefits I can count on	0.684	9.44
Balanced PC (CR = 0.86; rho_A = 0.82; CA = 0.81; AVE = 0.56)*
IT2: Opportunities for promotion	0.701	6.57
IT3: Set ever more difficult and challenging performance goals for me	0.806	18.99
IT4: Support me to attain the highest possible levels of performance	0.682	7.57
IT5: Advancement within the organization	0.726	8.36
IT6: Support me in meeting increasingly higher goals	0.836	22.07

Construct/Dimension/Item	Factor loading	t-test
Psychological contract breach (CR = 0.90; rho_A = 0.92; CA = 0.87; AVE = 0.66)
IT1: Almost all the promises made by my employer during recruitment have been kept so far (Reversed)	0.915	11.86
IT2: I feel that my employer has come through in fulfilling the promises made to me when I was hired (Reversed)	0.924	11.70
IT3: So far, my employer has done an excellent job of fulfilling its promises to me (Reversed)	0.880	10.12
IT4: I have not received everything promised to me in exchange for my contributions	0.611	3.574
IT5: My employer has broken many of its promises to me even though I’ve upheld my side of the deal	0.692	4.82
OCB-I and OCB-O*
OCB-I (CR = 0.92; rho_A = 0.91; CA = 0.80; AVE = 0.51)
IT18: Attends to other co-worker’s requests (e.g. work shift exchange, weekend exchange)	0.632	11.61
IT19: Helps co-workers who have heavy workloads by doing extra work	0.729	20.25
IT20: Passes along information to co-workers	0.746	20.41
IT21: Helps solving conflicts within the team	0.633	10.90
IT22: Helps solving conflicts within the work unit/service	0.617	8.95
IT23: Takes time to collect information before deciding or assign duties to others	0.620	10.26
IT26: Goes out of his/her way to assist all family patients’ (e.g. hospitalized or not in his/her work unit/service)	0.623	8.775
IT27: Helps and encourages contact between patients and their families	0.674	12.66
IT28: Whenever necessary, he/she bends the rules and adapts them to the work unit/service needs	0.674	11.33
IT29: Takes time to listen to patients or their family’s requests/needs, even after hours	0.675	11.80
IT30: Does not leave the patient or their family unattended, without informing them, to perform other tasks (with the exception of emergency situations)	0.601	7.10
IT32: Listens to complaints and directs them, without exerting pressure towards others in the work unit	0.602	10.04
IT33: When informing the family’s patients about stressful situations (e.g. death, life risk, emotional distress), he/she looks for a quiet room even if the work unit does not provide one	0.713	16.51
IT34: Voluntarily informs patients about their rights	0.753	16.3
IT35: When talking to the family’s patients does not use jargon or other technical terms, as a way to ensure that the family understands what is being said	0.704	14.15
OCB-O (CR = 0.88; rho_A = 0.87; CA = 0.86; AVE = 0.50)
IT1: Shows pride in belonging to the organization	0.698	5.03
IT2: Shows pride in belonging to his/her work unit/service	0.874	4.87
IT3: Voluntarily makes positive comments about the organization	0.900	4.50
IT4: Voluntarily makes positive comments about his/her work unit/service	0.889	4.81
IT5: Conserves and protects organizational property	0.687	8.34
IT7: Does not complain, contributing to a “healthy” workplace	0.641	6.79
IT8: Voluntarily informs about deteriorated medicines and or work tools	0.722	7.85
IT9: Shows concerns about his/her work unit health and safety conditions	0.659	5.45
IT10: Spends time improving work unit/service conditions	0.636	7.26
IT12: Shows availability to substitute for others, whenever the organization requests	0.612	5.06
IT13: Shows availability to participate in work unit meetings, even after hours	0.601	5.58
Transactional PC (CR = 0.72; rho_A = 0.81; CA = 0.71; AVE = 0.50)
IT13: It has made no promises to continue my employment	0.601	2.01
IT15: Require me to do only limited duties I was hired to perform	0.941	2.54
IT18: Limited involvement in the organization	0.599	1.99
Relational PC (CR = 0.85; rho_A = 0.82; CA = 0.80; AVE = 0.52)*
IT7: Steady employment	0.698	8.29
IT8: Stable benefits to employees’ families	0.642	5.82
IT9: Concern for my personal welfare	0.760	10.9
IT10: Sacrifice’s short-term organizational interests for employee interests	0.603	4.04
IT16: Secure employment	0.760	11.38
IT17: Wages and benefits I can count on	0.684	9.44
Balanced PC (CR = 0.86; rho_A = 0.82; CA = 0.81; AVE = 0.56)*
IT2: Opportunities for promotion	0.701	6.57
IT3: Set ever more difficult and challenging performance goals for me	0.806	18.99
IT4: Support me to attain the highest possible levels of performance	0.682	7.57
IT5: Advancement within the organization	0.726	8.36
IT6: Support me in meeting increasingly higher goals	0.836	22.07

Note:

*A number of items were deleted from the original scales because they did not accomplish the minimum requirements of reliability

Sources: The PC type and PCB measurement scales were adapted, respectively, from Rousseau (2000) and Robinson and Morrison’s (2000) original work. The OCB measurement scales were adapted from Gaspar and Jesuíno (2009). Appendix 1 was created by the authors

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