Table 1

Literature position of this study

PaperTypeTopicInternal perspectiveExternal perspective
Yang et al. (2021)Systematic literature reviewDrivers of adoption✓ 
Bienhaus and Haddud (2018) Quantitative surveyBarriers of digital adoption✓ 
Weerabahu et al. (2022)Systematic literature reviewEnablers and challenges✓✓
Luthra and Mangla (2018) SurveyChallenges✓ 
Wong et al. (2020) SurveyDrivers of adoption✓ 
Mitra et al. (2022) SurveyDrivers of adoption✓ 
Samaranayake et al. (2022) Literature review + AHPDrivers of adoption✓ 
Mthimkhulu and Jokonya (2022) Literature reviewChallenges of adoption✓ 
This studyQualitative + quantitativeChallenges, benefits, and drivers of adoption ✓
Source: Authors’ own work

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