Table 3 Acceptance factors for digital... | Emerald Publishing

Table 3

Acceptance factors for digital supply chain system integration

Acceptance factors	Definition	Quote	No. of mentions
Free of cost to use	No additional cost on suppliers to use digital system	‘If it's free of charge, it's even better’	4
System that saves time	A digital supply chain system that is efficient	‘Optimize the processes and reduce the working hours for that process’	7
System with benefits for suppliers	A digital system that has benefits for suppliers not just for customers	‘We would be okay with using the customers’ system provided some sort of benefit to our company’	2
User-friendly system	A digital system that is easy to use	‘The digital supply chain platform should be very user friendly’	5
Time to adopt the system	See point (3)	‘Sometimes the customers need something done very quickly and we cannot respond to that’	4
Standard platform digital system	A common digital supply chain platform among customers or at least one among each customer	‘Ideally, let's say perfect world, there would be one platform used by everyone’	4
Customer representative for each system	Contact of a representative on the digital system for quick communication during crises.	‘It should be definitely having some customer point of contact so that if there are any queries, then we can definitely contact them and ask them to solve it earliest’	4
Financial support from customer for the implementation of the system	See point (3)	See point (3)	1
Systematic rollout of the system	A well planned, smooth integration of new systems with notice in advance	Having a proper enrolment for integration into the system	1
Trainings from customer	See point (3)	‘Refreshment training from customer’ ‘Customer trainings for the suppliers’	9
Include suppliers in the development of the system	Collaborate with suppliers during development of the digital system	‘We would like to be in a position to decide with the customer’	3

Acceptance factors	Definition	Quote	No. of mentions
Free of cost to use	No additional cost on suppliers to use digital system	‘If it's free of charge, it's even better’	4
System that saves time	A digital supply chain system that is efficient	‘Optimize the processes and reduce the working hours for that process’	7
System with benefits for suppliers	A digital system that has benefits for suppliers not just for customers	‘We would be okay with using the customers’ system provided some sort of benefit to our company’	2
User-friendly system	A digital system that is easy to use	‘The digital supply chain platform should be very user friendly’	5
Time to adopt the system	See point (3)	‘Sometimes the customers need something done very quickly and we cannot respond to that’	4
Standard platform digital system	A common digital supply chain platform among customers or at least one among each customer	‘Ideally, let's say perfect world, there would be one platform used by everyone’	4
Customer representative for each system	Contact of a representative on the digital system for quick communication during crises.	‘It should be definitely having some customer point of contact so that if there are any queries, then we can definitely contact them and ask them to solve it earliest’	4
Financial support from customer for the implementation of the system	See point (3)	See point (3)	1
Systematic rollout of the system	A well planned, smooth integration of new systems with notice in advance	Having a proper enrolment for integration into the system	1
Trainings from customer	See point (3)	‘Refreshment training from customer’‘Customer trainings for the suppliers’	9
Include suppliers in the development of the system	Collaborate with suppliers during development of the digital system	‘We would like to be in a position to decide with the customer’	3

Source:

Authors’ own work