Table 4

Acceptance factors, ranking, mean, standard deviation and variance

RankAcceptance factorsMeanSDVariance
1Free of cost to use4.353.24110.503
2System that saves time4.553.0319.189
3System must have benefits for suppliers (e.g.: automated information exchange)4.853.18110.116
3System that is user friendly4.852.7497.559
5Customer uses just one standard platform for all digital systems5.512.8107.895
6Adequate time to adopt the system5.552.5456.476
7Customer representative/ contact for the system available6.192.6597.068
8Financial support from customer for the implementation of the system6.982.7717.680
9Well planned and systematic rollout of the system7.263.1579.967
10Training provided by customer7.752.8768.273
11Include suppliers in the development of the digital system8.142.7607.616

Note:

The lowest mean refers to highest rank and most important

Source: Authors’ own work

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