Measurement model
| Construct/Dimension/Indicator | Loadings | Weights | CR | AVE |
|---|---|---|---|---|
| KM Process (MC) | 0.959 | 0.855 | ||
| Knowledge creation (composite Mode A) | ||||
| GC1. Units or departments interact with senior management to acquire new knowledge | 0.755 | 0.263 | ||
| GC4. Other areas are visited for information or communication | 0.795 | 0.257 | ||
| GC8. New opportunities to serve customers are quickly identified | 0.812 | 0.231 | ||
| GC10. Changes in our customers' tastes are quickly analyzed and interpreted | 0.852 | 0.245 | ||
| GC11. The consequences of market changes on new services are routinely considered | 0.794 | 0.253 | ||
| Knowledge storage (composite Mode A) | ||||
| GC12. Employees retain and archive new information for future use | 0.825 | 0.352 | ||
| GC31. Storing and organizing knowledge | 0.938 | 0.384 | ||
| GC32. Replacing obsolete knowledge | 0.900 | 0.389 | ||
| Knowledge transfer (composite Mode A) | ||||
| GC23. Incorporating knowledge into the implementation of new products and services | 0.866 | 0.409 | ||
| GC28. Incorporating the knowledge of other companies into the company | 0.850 | 0.334 | ||
| GC29. Distributing knowledge throughout the company | 0.902 | 0.401 | ||
| Knowledge application (composite Mode A) | ||||
| GC34. Applying the lessons learned from experience | 0.895 | 0.243 | ||
| GC37. Quickly finding the kind of knowledge needed to solve each problem | 0.909 | 0.224 | ||
| GC39. Using knowledge to adapt strategic plans | 0.878 | 0.216 | ||
| GC40. Locating and applying the knowledge needed to change competitive conditions | 0.911 | 0.223 | ||
| GC43. Quickly applying the necessary knowledge in urgent and/or critical competitive situations | 0.871 | 0.213 | ||
| Dynamic capabilities (DC) | 0.963 | 0.868 | ||
| Sensing capability (composite mode A) | ||||
| CDd1. Frequently explores the environment to identify new business opportunities | 0.876 | 0.249 | ||
| CDd2. Regularly reviews the effect of changes in its business environment on clients | 0.927 | 0.277 | ||
| CDd3. Reviews product/service development efforts to ensure that they are in line with what the customer wants | 0.932 | 0.288 | ||
| CDd4. Spends time implementing new product/process ideas and improving existing ones | 0.910 | 0.282 | ||
| Learning capability (composite mode A) | ||||
| CDa5. Has effective processes and routines for identifying, assessing and importing new information and knowledge | 0.881 | 0.214 | ||
| CDa6. Has appropriate processes and routines for assimilating new information and knowledge | 0.895 | 0.220 | ||
| CDa7. Is effective in transforming existing information into new knowledge | 0.906 | 0.239 | ||
| CDa8. Is effective in using knowledge in new products/processes | 0.867 | 0.227 | ||
| CDa9. Is effective in developing new knowledge that has the potential to influence product/process development | 0.923 | 0.218 | ||
| Integrating capability (composite mode A) | ||||
| CDi10. Employees are willing to contribute their individual efforts to the organization | 0.751 | 0.176 | ||
| CDi11. There is a comprehensive understanding of the tasks and responsibilities of each employee | 0.905 | 0.215 | ||
| CDi12. Is aware of who has specialized skills and knowledge relevant to the job | 0.883 | 0.233 | ||
| CoI13. Carefully interrelates his or her actions to adapt to changing conditions | 0.885 | 0.259 | ||
| CDi14. You get your employees to successfully interconnect their activities | 0.921 | 0.257 | ||
| Coordinating capability (composite Mode A) | ||||
| CDc15. It is ensured that the output of each employee's work is synchronized with that of others | 0.875 | 0.223 | ||
| CDc16. Ensures appropriate allocation of material and immaterial resources | 0.869 | 0.220 | ||
| RQ17. Assigns tasks to employees commensurate with their skills and abilities | 0.859 | 0.204 | ||
| CDc18. Ensures that there is compatibility between employees' expertise and work processes | 0.912 | 0.235 | ||
| RQ19. Overall, it is well coordinated | 0.926 | 0.242 | ||
| Customer results (composite Mode A) | 0.934 | 0.740 | ||
| CR1. Increased customer value for products and services | 0.860 | 0.242 | ||
| CR2. Improving the distribution of products and services | 0.845 | 0.216 | ||
| CR3. Increased customer loyalty and commitment | 0.898 | 0.245 | ||
| CR4. Improved service, attention and support to the customer | 0.835 | 0.222 | ||
| CR5. Involvement of customers in the design of products, processes and/or services | 0.863 | 0.237 | ||
| People results (composite Mode A) | 0.943 | 0.769 | ||
| PR1. Increased employee satisfaction | 0.892 | 0.236 | ||
| PR2. Increased employee motivation | 0.905 | 0.235 | ||
| PR3. Acquisition of skills and improvement of staff training | 0.859 | 0.223 | ||
| PR4. Improving communication between workers | 0.848 | 0.223 | ||
| PR5. Improving working conditions | 0.880 | 0.222 |
| Construct/ | Loadings | Weights | CR | AVE |
|---|---|---|---|---|
| KM Process (MC) | 0.959 | 0.855 | ||
| GC1. Units or departments interact with senior management to acquire new knowledge | 0.755 | 0.263 | ||
| GC4. Other areas are visited for information or communication | 0.795 | 0.257 | ||
| GC8. New opportunities to serve customers are quickly identified | 0.812 | 0.231 | ||
| GC10. Changes in our customers' tastes are quickly analyzed and interpreted | 0.852 | 0.245 | ||
| GC11. The consequences of market changes on new services are routinely considered | 0.794 | 0.253 | ||
| GC12. Employees retain and archive new information for future use | 0.825 | 0.352 | ||
| GC31. Storing and organizing knowledge | 0.938 | 0.384 | ||
| GC32. Replacing obsolete knowledge | 0.900 | 0.389 | ||
| GC23. Incorporating knowledge into the implementation of new products and services | 0.866 | 0.409 | ||
| GC28. Incorporating the knowledge of other companies into the company | 0.850 | 0.334 | ||
| GC29. Distributing knowledge throughout the company | 0.902 | 0.401 | ||
| GC34. Applying the lessons learned from experience | 0.895 | 0.243 | ||
| GC37. Quickly finding the kind of knowledge needed to solve each problem | 0.909 | 0.224 | ||
| GC39. Using knowledge to adapt strategic plans | 0.878 | 0.216 | ||
| GC40. Locating and applying the knowledge needed to change competitive conditions | 0.911 | 0.223 | ||
| GC43. Quickly applying the necessary knowledge in urgent and/or critical competitive situations | 0.871 | 0.213 | ||
| Dynamic capabilities (DC) | 0.963 | 0.868 | ||
| Sensing capability (composite mode A) | ||||
| CDd1. Frequently explores the environment to identify new business opportunities | 0.876 | 0.249 | ||
| CDd2. Regularly reviews the effect of changes in its business environment on clients | 0.927 | 0.277 | ||
| CDd3. Reviews product/service development efforts to ensure that they are in line with what the customer wants | 0.932 | 0.288 | ||
| CDd4. Spends time implementing new product/process ideas and improving existing ones | 0.910 | 0.282 | ||
| Learning capability (composite mode A) | ||||
| CDa5. Has effective processes and routines for identifying, assessing and importing new information and knowledge | 0.881 | 0.214 | ||
| CDa6. Has appropriate processes and routines for assimilating new information and knowledge | 0.895 | 0.220 | ||
| CDa7. Is effective in transforming existing information into new knowledge | 0.906 | 0.239 | ||
| CDa8. Is effective in using knowledge in new products/processes | 0.867 | 0.227 | ||
| CDa9. Is effective in developing new knowledge that has the potential to influence product/process development | 0.923 | 0.218 | ||
| Integrating capability (composite mode A) | ||||
| CDi10. Employees are willing to contribute their individual efforts to the organization | 0.751 | 0.176 | ||
| CDi11. There is a comprehensive understanding of the tasks and responsibilities of each employee | 0.905 | 0.215 | ||
| CDi12. Is aware of who has specialized skills and knowledge relevant to the job | 0.883 | 0.233 | ||
| CoI13. Carefully interrelates his or her actions to adapt to changing conditions | 0.885 | 0.259 | ||
| CDi14. You get your employees to successfully interconnect their activities | 0.921 | 0.257 | ||
| Coordinating capability (composite Mode A) | ||||
| CDc15. It is ensured that the output of each employee's work is synchronized with that of others | 0.875 | 0.223 | ||
| CDc16. Ensures appropriate allocation of material and immaterial resources | 0.869 | 0.220 | ||
| RQ17. Assigns tasks to employees commensurate with their skills and abilities | 0.859 | 0.204 | ||
| CDc18. Ensures that there is compatibility between employees' expertise and work processes | 0.912 | 0.235 | ||
| RQ19. Overall, it is well coordinated | 0.926 | 0.242 | ||
| Customer results (composite Mode A) | 0.934 | 0.740 | ||
| CR1. Increased customer value for products and services | 0.860 | 0.242 | ||
| CR2. Improving the distribution of products and services | 0.845 | 0.216 | ||
| CR3. Increased customer loyalty and commitment | 0.898 | 0.245 | ||
| CR4. Improved service, attention and support to the customer | 0.835 | 0.222 | ||
| CR5. Involvement of customers in the design of products, processes and/or services | 0.863 | 0.237 | ||
| People results (composite Mode A) | 0.943 | 0.769 | ||
| PR1. Increased employee satisfaction | 0.892 | 0.236 | ||
| PR2. Increased employee motivation | 0.905 | 0.235 | ||
| PR3. Acquisition of skills and improvement of staff training | 0.859 | 0.223 | ||
| PR4. Improving communication between workers | 0.848 | 0.223 | ||
| PR5. Improving working conditions | 0.880 | 0.222 |
Note(s): CR: composite reliability; AVE: average variance extracted; MC: multidimensional construct
Source(s): Authors' own creation
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