Table 2

Discriminant validity

Fornell–Larcker criterionHeterotrait-monotrait ratio (HTMT)
CRDCKMPPRCRDCKMPPR
CR0.860   CR    
DC0.7900.932  DC0.846   
KMP0.7720.8090.925 KMP0.8290.818  
PR0.8050.7840.7810.877PR0.8320.8350.825 

Note(s): CR: customer results; DC: dynamic capabilities; KMP: knowledge management process; PR: people results

Fornell–Larcker criterion: diagonal elements (bold) are the square root of the variance shared between the constructs and their measures (AVE). Off-diagonal elements are the correlations among constructs. For discriminant validity, diagonal elements should be larger than off-diagonal elements

Source(s): Authors' own creation

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