Discriminant validity
| Fornell–Larcker criterion | Heterotrait-monotrait ratio (HTMT) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| CR | DC | KMP | PR | CR | DC | KMP | PR | ||
| CR | 0.860 | CR | |||||||
| DC | 0.790 | 0.932 | DC | 0.846 | |||||
| KMP | 0.772 | 0.809 | 0.925 | KMP | 0.829 | 0.818 | |||
| PR | 0.805 | 0.784 | 0.781 | 0.877 | PR | 0.832 | 0.835 | 0.825 | |
| Fornell–Larcker criterion | Heterotrait-monotrait ratio (HTMT) | ||||||||
|---|---|---|---|---|---|---|---|---|---|
| CR | DC | KMP | PR | CR | DC | KMP | PR | ||
| CR | 0.860 | CR | |||||||
| DC | 0.790 | 0.932 | DC | 0.846 | |||||
| KMP | 0.772 | 0.809 | 0.925 | KMP | 0.829 | 0.818 | |||
| PR | 0.805 | 0.784 | 0.781 | 0.877 | PR | 0.832 | 0.835 | 0.825 | |
Note(s): CR: customer results; DC: dynamic capabilities; KMP: knowledge management process; PR: people results
Fornell–Larcker criterion: diagonal elements (bold) are the square root of the variance shared between the constructs and their measures (AVE). Off-diagonal elements are the correlations among constructs. For discriminant validity, diagonal elements should be larger than off-diagonal elements
Source(s): Authors' own creation
Sharing content requires targeting cookies to be enabled. Please update your cookie preferences to use this feature.