Table 3

Structural model results

Model IModel II
R2CR = 0.630
R2PR = 0.617
R2CR = 0.675
R2PR = 0.677
R2KMP = 0.654
PercentileBias corrected
RelationshipsPath coefficientSupportPath coefficientBootstrap lower95% CI upperLower bias correctedUpper bias correctedSupport
H1: DC→CR0.794*** (17.607)Yes0.478*** (6.525)0.360.5990.360.599Yes
H1II: DC→ PR0.786*** (19.154)Yes0.439*** (5.195)0.3010.5790.30.577Yes
H2: KMP→ CR  0.385*** (5.116)0.2640.5090.2610.506Yes
H2II: KMP→ PR  0.426*** (5.300)0.2920.5550.2920.555Yes
H3: DC→ KMP  0.809*** (18.621)0.73***0.8710.732***0.873Yes

Note(s): DC: dynamic capabilities; CR: customer results; PR: people results; KMP: knowledge management process

t Values in parentheses: t (0.05, 4999) = 1.645; t(0.01, 4999) = 2.327; t(0.001, 4999) = 3.092

⁎p < 0.05; ⁎⁎ p < 0.01; ⁎⁎⁎ p < 0.001

Source(s): Authors' own creation

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