Table 2

Satisfaction score comparisons: formerly used one other bank, vs. currently use one other bank

Bank 1 customer groupStatusBank 2Satisfaction score for bank 1Bank 1StatusBank 2 customer groupSatisfaction score for bank 1Difference (current – former)
BarclaysFormer users ofHalifax60BarclaysCurrent users ofHalifax644
BarclaysFormer users ofNationwide63BarclaysCurrent users ofNationwide34−29
BarclaysFormer users ofSantander58BarclaysCurrent users ofSantander52−6
HalifaxFormer users ofBarclays70HalifaxCurrent users ofBarclays58−13
HalifaxFormer users ofNationwide81HalifaxCurrent users ofNationwide60−21
HalifaxFormer users ofSantander78HalifaxCurrent users ofSantander55−23
NationwideFormer users ofBarclays83NationwideCurrent users ofBarclays75−7
NationwideFormer users ofHalifax85NationwideCurrent users ofHalifax78−7
NationwideFormer users ofSantander81NationwideCurrent users ofSantander80−2
SantanderFormer users ofBarclays63SantanderCurrent users ofBarclays685
SantanderFormer users ofHalifax69SantanderCurrent users ofHalifax66−3
SantanderFormer users ofNationwide64SantanderCurrent users ofNationwide60−4
Average  71   62−9

Source(s): The author's own creation. YouGov BrandIndex UK 2022 © All rights reserved

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