Table 3 Hierarchical regression result...

Table 3

Hierarchical regression result of process models

	Model 1 (moderation)	Model 4 (mediation)		Model 14 (moderation)
Predictors	RRLSPC	RRLSPC	RBI	RRLSPC	RBI
Control variable
Gender	0.2177* [−0.0198, 0.4553]	0.2163* [−0.0301, 0.4626]	−0.0465 [−0.2478, 0.1547]	0.2163* [−0.0301, 0.4626]	−0.0346 [−0.2331, 0.1638]
Income	−0.0047 [−0.0437, 0.0343]	−0.0006 [−0.0411, 0.0398]	0.0289* [−0.004, 0.0619]	−0.0006 [−0.0411,0.0398]	0.0255 [−0.0071, 0.0582]
Shop Frequency	0.0913 [−0.0680, 0.2507]	0.0617 [−0.1026, 0.02261]	0.0604 [−0.0736, 0.1943]	0.0617 [−0.1026,0.2261]	0.0571 [−0.0753, 0.1895]
Age	0.0068 [−0.0031, 0.0169]	0.0064 [−0.0041, 0.0168]	0.0036 [−0.0049,0.0121]	0.0064 [−0.004,0.0168]	0.0032 [−0.0052, 0.0115]
Social desirability	0.1283** [0.0002, 0.2564]	0.1662** [0.0341, 0.2984]	0.0243 [−0.084, 0.1326]	0.1662** [0.0341, 0.2984]	0.0335 [−0.0734,0.1403]
Education	0.0631 [−0.0281, 0.1542]	0.0761 [−0.0182, 0.1705]	−0.0289 [−0.1059, 0.0481]	0.0761 [−0.0182, 0.1705]	−0.0317 [−0.108,0.0446]
Main effects
TRPC	0.2746*** [0.1418, 0.4074]	0.4649*** [0.4099, 0.52]	0.1665*** [0.111, 0.2223]	0.4649*** [0.4099,0.52]	0.1647*** [0.1089,0.2204]
TLPC	0.1053 [−0.0251, 0.2356]
RIC	N/A				0.1658** [0.0004, 0.3312]
RRLSPC	N/A		0.6226*** [0.5513, 0.6939]		0.5556*** [0.4177,0.6936]
Interaction effects
TRPC × TLPC	0.0302** [0.0005, 0.0599]
RIC × RRLSPC					−0.0069 [−0.0396, 0.0258]
Constant	0.7452	0.8176	0.4699	0.8176	0.2513
F-value (df)	40.1654 (9, 502)	42.5274 (7, 504)	90.2727 (8, 503)	42.5275 (7, 504)	75.9655 (10, 501)
$R^{2}$	0.4186	0.3713	0.5894	0.3713	0.6026
Indirect effect			0.2895 [0.2366, 0.3455]
Index of moderated mediation				−0.0032 (0.0094) CI [−0.0215, 0.0151]
N	512	512	512	512	512

	Model 1 (moderation)	Model 4 (mediation)		Model 14 (moderation)
Predictors	RRLSPC	RRLSPC	RBI	RRLSPC	RBI
Control variable
Gender	0.2177* [−0.0198, 0.4553]	0.2163* [−0.0301, 0.4626]	−0.0465 [−0.2478, 0.1547]	0.2163* [−0.0301, 0.4626]	−0.0346 [−0.2331, 0.1638]
Income	−0.0047 [−0.0437, 0.0343]	−0.0006 [−0.0411, 0.0398]	0.0289* [−0.004, 0.0619]	−0.0006 [−0.0411,0.0398]	0.0255 [−0.0071, 0.0582]
Shop Frequency	0.0913 [−0.0680, 0.2507]	0.0617 [−0.1026, 0.02261]	0.0604 [−0.0736, 0.1943]	0.0617 [−0.1026,0.2261]	0.0571 [−0.0753, 0.1895]
Age	0.0068 [−0.0031, 0.0169]	0.0064 [−0.0041, 0.0168]	0.0036 [−0.0049,0.0121]	0.0064 [−0.004,0.0168]	0.0032 [−0.0052, 0.0115]
Social desirability	0.1283** [0.0002, 0.2564]	0.1662** [0.0341, 0.2984]	0.0243 [−0.084, 0.1326]	0.1662** [0.0341, 0.2984]	0.0335 [−0.0734,0.1403]
Education	0.0631 [−0.0281, 0.1542]	0.0761 [−0.0182, 0.1705]	−0.0289 [−0.1059, 0.0481]	0.0761 [−0.0182, 0.1705]	−0.0317 [−0.108,0.0446]
Main effects
TRPC	0.2746*** [0.1418, 0.4074]	0.4649*** [0.4099, 0.52]	0.1665*** [0.111, 0.2223]	0.4649*** [0.4099,0.52]	0.1647*** [0.1089,0.2204]
TLPC	0.1053 [−0.0251, 0.2356]
RIC	N/A				0.1658** [0.0004, 0.3312]
RRLSPC	N/A		0.6226*** [0.5513, 0.6939]		0.5556*** [0.4177,0.6936]
Interaction effects
TRPC × TLPC	0.0302** [0.0005, 0.0599]
RIC × RRLSPC					−0.0069 [−0.0396, 0.0258]
Constant	0.7452	0.8176	0.4699	0.8176	0.2513
F-value (df)	40.1654 (9, 502)	42.5274 (7, 504)	90.2727 (8, 503)	42.5275 (7, 504)	75.9655 (10, 501)
$R^{2}$	0.4186	0.3713	0.5894	0.3713	0.6026
Indirect effect			0.2895 [0.2366, 0.3455]
Index of moderated mediation				−0.0032 (0.0094) CI [−0.0215, 0.0151]
N	512	512	512	512	512

Note(s): Table reports standardized coefficients. *p < 0.1, **p < 0.05; ***p < 0.01. Abbreviations: RIC, Retail interactional capability; TLPC, transparent loyalty program capability; TRPC, transparent returns policy capability; RRLSPC, retailer reverse logistics service procedural capability; RBI, repurchase behavioral intention. Hawthorne effect was assessed by collecting data from an out-of-sample population (e.g. Bendoly and Swink, 2007; Ta et al., 2018; Jin et al., 2023; Tokar et al., 2020) and no differences were observed across treatment groups regarding their goals in RB

Source(s): Created by authors

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