Table 4

Construction of direct and indirect effects on repurchase intention

ModeratorModeratorConditional direct effect [CI]Mediation path
TLPC2.0  0.1392 [0.0664, 0.2119]TRPC-- > repurchase intention
3.8333  0.1457 [0.0897, 0.2017] 
5.8333  0.1528 [0.0774, 0.2282] 
   Conditional Indirect Effect [CI] 
TLPC2.0RIC20.1714 [0.1131, 0.2358]TRPC-- > RRLSPC-- > repurchase intention
  40.1650 [0.1110, 0.2249] 
  60.1587 [0.0990, 0.2277] 
TLPC3.8333RIC20.1997 [0.1418, 0.2620]TRPC-- > RRLSPC-- > repurchase intention
  40.1923 [0.1411, 0.2493] 
  60.1850 [0.1244, 0.2609] 
TLPC5.8333RIC20.2305 [0.1573, 0.3124]TRPC-- > RRLSPC-- > repurchase intention
  40.2221 [0.1588, 0.2935] 
  60.2136 [0.1417, 0.2950] 

Note(s): TLPC: transparent loyalty program capability. RIC: retailer interactional capability. RRLSPC: retailer reverse logistics service procedural capability. Coefficients to calculate the indirect effects are gathered from the regression output of PROCESS model 22 in Table 4; since 0 is not included in the 95% Bootstrap confidence interval coefficients, they are significant because 0 is not include in CI

Source(s): Created by authors

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