Interview comments about CFFs of Q4.0
| “Poor change management strategy, especially regarding communication. From the sustainability point of view, there was no consideration. As a result, it fails after 4–5 years.” P3 |
| “Generally speaking, the issues are: (1) lack of sustainability, (2) a project is not completely implemented, or partial implementation, (3) a commitment from the management side.” P4 |
| “Lack of certifications related to Q4.0 and having some courses for our people, then next would be putting a diverse group of people around our projects who can learn the new technologies.” P13 |
| “It is not only the case of the equipment being very expensive, but it is the case of the mentality. They (the management) do not want to spend money to achieve the product quality.” P8 |
| “In implementing the process change management strategies and frameworks were not applied with due rigour.” P9 |
| “Failure factors are the people mostly. Not the management but the worker base. Management is always on board. Also, the unions can be a problem if you do not get them on board because you do not get support from them then you will have a hard time. You will try to do a technology push, and people do not want the project. They do not want the change.” P14 |
| “I find that when you do new stuff, like innovation, management does not dedicate employees to it. Instead, they say that when the person has free time, they will work on it. However, unfortunately, for the project to work and get going, you sometimes need to put full-time resources into it and get things working. Otherwise, other things always take precedence over it.” P11 |
| “The biggest failure is the IT department. Our whole IT department is not the state of the art. Before we launched the whole digitalization part, we did not do much. So some companies have done digitalization for 20 years. We have done for 2 or 3 years.” P2 |
| “They would fail because people do not understand the connections to pull the data from. Alternatively, the data they thought that it was not, and it has to be recreated and repopulated. You may have people that do not have the subject matter expertise to do the programming. You do not have the resources to do the technical aspect of the work.” P12 |
| “Poor change management strategy, especially regarding communication. From the sustainability point of view, there was no consideration. As a result, it fails after 4–5 years.” |
| “Generally speaking, the issues are: (1) lack of sustainability, (2) a project is not completely implemented, or partial implementation, (3) a commitment from the management side.” |
| “Lack of certifications related to Q4.0 and having some courses for our people, then next would be putting a diverse group of people around our projects who can learn the new technologies.” |
| “It is not only the case of the equipment being very expensive, but it is the case of the mentality. They (the management) do not want to spend money to achieve the product quality.” |
| “In implementing the process change management strategies and frameworks were not applied with due rigour.” |
| “Failure factors are the people mostly. Not the management but the worker base. Management is always on board. Also, the unions can be a problem if you do not get them on board because you do not get support from them then you will have a hard time. You will try to do a technology push, and people do not want the project. They do not want the change.” |
| “I find that when you do new stuff, like innovation, management does not dedicate employees to it. Instead, they say that when the person has free time, they will work on it. However, unfortunately, for the project to work and get going, you sometimes need to put full-time resources into it and get things working. Otherwise, other things always take precedence over it.” |
| “The biggest failure is the IT department. Our whole IT department is not the state of the art. Before we launched the whole digitalization part, we did not do much. So some companies have done digitalization for 20 years. We have done for 2 or 3 years.” |
| “They would fail because people do not understand the connections to pull the data from. Alternatively, the data they thought that it was not, and it has to be recreated and repopulated. You may have people that do not have the subject matter expertise to do the programming. You do not have the resources to do the technical aspect of the work.” |
Source(s): Authors’ own work
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