Table 3 Summary of the results after...

Table 3

Summary of the results after factor, reliability and validity analyses

Items	Factor loads	t-value
*Destination service experience (CR = 0.97; AVE = 0.88)*
*Peace of mind (α = 0.867; CR = 0.87; AVE = 0.57)*	0.933	27.580*
EXP1.1: In planning, booking and during the stay, everyone showed they knew what they were doing	0.685	Fixed
EXP1.2: In planning, booking and during the stay, the procedures were easy to carry out	0.685	24.340*
EXP1.3: Everything has been so easy at this destination that I wouldn’t mind going back	Deleted
EXP1.4: In planning, booking and during the stay, everyone cared about me	0.800	28.040*
EXP1.5: In planning, booking and during the stay I felt that everything flowed easily	0.843	29.363*
EXP1.6: All the advice I received while planning, booking and during the stay was objective and independent	0.749	26.423*
*Moments of truth (α = 0.875; CR = 0.88; AVE = 0.59)*	0.998	35.390*
EXP2.1: Everyone at this destination was flexible in dealing with me and cared about my needs	0.791	Fixed
EXP2.2: While planning, booking and during the stay, they kept me constantly informed	0.790	33.961*
EXP2.3: While booking and during the stay, I was sure that my money was well spent	0.797	34.311*
EXP2.4: There were good people at this destination: they listened to me, they were polite and they made me feel comfortable	0.739	31.132*
EXP2.5: When something went wrong during the booking and the stay, they solved it properly	0.712	29.720*
*Output focus (α = 0.833; CR = 0.84; AVE = 0.63)*	0.995	37.884*
EXP3.1: During the booking and the stay, they made things very easy for me. I will consider them again in the future	0.831	Fixed
EXP3.2: The processes associated with the booking and the stay turned out to be as smooth as I had expected	0.789	36.052*
EXP3.3: I felt more confident about this destination than other destinations I had visited previously	Deleted
EXP3.4: The people at this destination were empathetic and understood my concerns	0.765	34.441*
*Product experience (α = 0.782; CR = 0.79; AVE = 0.56)*	0.821	24.607*
EXP4.1: The offer available at this destination was wide and varied (leisure, gastronomy, accommodation, culture, etc.)	0.793	Fixed
EXP4.2: It was important for me to receive information about the different options that the destination offered	0.790	29.669*
EXP4.3: It was important for me to compare the different options to make the best decisions	0.648	24.215*
EXP4.4: I felt that I could count on someone to help me if I needed it	Deleted
*Local food experience (CR = 0.97; AVE = 0.88)*
Cultural experience (α = 0.913; CR = 0.91; AVE = 0.73)	0.927	35.431*
FOO1.1: Tasting the local food introduced me to the flavors of this region	0.830	Fixed
FOO1.2: I discovered something new through the local food	0.834	38.962*
FOO1.3: Experiencing the local food helped me understand the culture of this destination	0.860	40.889*
FOO1.4: Tasting local food in its place of origin was a special and authentic experience	0.881	42.539*
*Excitement (α = 0.912; CR = 0.91; AVE = 0.72)*	0.939	37.040*
FOO2.1: Eating the local food in its place of origin was an exciting experience	0.835	Fixed
FOO2.2: Eating the local food during the trip helped me relax	0.847	40.360*
FOO2.3: Eating the local food put me in a good mood	0.868	42.024*
FOO2.4: Eating the local food during the trip allowed me to escape the routine	0.854	40.871*
*Interpersonal relationship (α = 0.854; CR = 0.86; AVE = 0.61)*	0.997	34.137*
FOO3.1: I have talked to other people about my experience with the local food	0.753	Fixed
FOO3.2: During meals at the destination, the atmosphere was relaxed	0.830	29.287*
FOO3.3: I would like to give advice to people who want to travel to this destination based on my experiences with the local food	0.733	33.781*
FOO3.4: Eating the local food allowed me to spend pleasant moments with my companions	0.798	32.260*
*Sensory appeal (α = 0.888; CR = 0.91; AVE = 0.71)*	0.909	36.432*
FOO4.1: The local food smelled good	0.887	Fixed
FOO4.2: The local food tasted good	0.894	49.810*
FOO4.3: The local food was well presented	0.858	45.792*
FOO4.4: Trying the local food gave me different sensations	0.717	33.361*
*Concern for health (α = 0.872; CR = 0.87; AVE = 0.63)*	0.910	33.733*
FOO5.1: The local food was nutritious	0.830	Fixed
FOO5.2: The local food contained many fresh, local ingredients	0.844	38.596*
FOO5.3: The local food was healthy	0.797	35.497*
FOO5.4: The restaurants were environmentally friendly	0.705	29.986*
*Accommodation experience (α = 0.907; CR = 0.91; AVE = 0.56)*
ACO.1: The style, design and cleanliness of the accommodation were to my linking	0.695	29.754*
ACO.2: The room was comfortable	0.731	31.899*
ACO.3: There were no problems at the check-in or the check-out	Deleted
ACO.4: The food and beverages in this accommodation had variety and quality	Deleted
ACO.5: The accommodation had adequate security features.	0.735	32.131*
ACO.6: The attitudes and behaviors of the employees demonstrated their willingness to help me	0.797	36.102*
ACO.7: The employees were competent and had professional knowledge	0.836	38.837*
ACO.8: My interaction with the other customers had a positive impact on this accommodation’s service	Deleted
ACO.9: This accommodation provided me with opportunities for nice social interactions	0.795	35.941*
ACO.10: The waiting time for service was reasonable at this accommodation	0.689	29.427*
ACO.11: In this accommodation, the environment was cared for	0.681	28.981*
*Memorable customer experience (α = 0.853; CR = 0.86; AVE = 0.55)*
MEM.1: I really enjoyed that tourism experience	0.724	30.794*
MEM.2: I was revitalized through that tourism experience	0.762	33.077*
MEM.3: I learned something about myself from that tourism experience	0.685	28.584*
MEM.4: I had a chance to closely experience the local culture of that destination area	0.756	32.716*
MEM.5: I experienced something new (e.g. food, activity, etc.) during this tourism experience	0.766	33.317*
Fit of the model: χ²/df = 2,440.949/1,052 = 2.320; NFI = 0.933; NNFI = 0.956; IFI = 0.961; CFI = 0.961; RMR = 0.032; RMSEA = 0.030

Items	Factor loads	t-value
Destination service experience (CR = 0.97; AVE = 0.88)
Peace of mind (α = 0.867; CR = 0.87; AVE = 0.57)	0.933	27.580*
EXP1.1: In planning, booking and during the stay, everyone showed they knew what they were doing	0.685	Fixed
EXP1.2: In planning, booking and during the stay, the procedures were easy to carry out	0.685	24.340*
EXP1.3: Everything has been so easy at this destination that I wouldn’t mind going back	Deleted
EXP1.4: In planning, booking and during the stay, everyone cared about me	0.800	28.040*
EXP1.5: In planning, booking and during the stay I felt that everything flowed easily	0.843	29.363*
EXP1.6: All the advice I received while planning, booking and during the stay was objective and independent	0.749	26.423*
Moments of truth (α = 0.875; CR = 0.88; AVE = 0.59)	0.998	35.390*
EXP2.1: Everyone at this destination was flexible in dealing with me and cared about my needs	0.791	Fixed
EXP2.2: While planning, booking and during the stay, they kept me constantly informed	0.790	33.961*
EXP2.3: While booking and during the stay, I was sure that my money was well spent	0.797	34.311*
EXP2.4: There were good people at this destination: they listened to me, they were polite and they made me feel comfortable	0.739	31.132*
EXP2.5: When something went wrong during the booking and the stay, they solved it properly	0.712	29.720*
Output focus (α = 0.833; CR = 0.84; AVE = 0.63)	0.995	37.884*
EXP3.1: During the booking and the stay, they made things very easy for me. I will consider them again in the future	0.831	Fixed
EXP3.2: The processes associated with the booking and the stay turned out to be as smooth as I had expected	0.789	36.052*
EXP3.3: I felt more confident about this destination than other destinations I had visited previously	Deleted
EXP3.4: The people at this destination were empathetic and understood my concerns	0.765	34.441*
Product experience (α = 0.782; CR = 0.79; AVE = 0.56)	0.821	24.607*
EXP4.1: The offer available at this destination was wide and varied (leisure, gastronomy, accommodation, culture, etc.)	0.793	Fixed
EXP4.2: It was important for me to receive information about the different options that the destination offered	0.790	29.669*
EXP4.3: It was important for me to compare the different options to make the best decisions	0.648	24.215*
EXP4.4: I felt that I could count on someone to help me if I needed it	Deleted
Local food experience (CR = 0.97; AVE = 0.88)
Cultural experience (α = 0.913; CR = 0.91; AVE = 0.73)	0.927	35.431*
FOO1.1: Tasting the local food introduced me to the flavors of this region	0.830	Fixed
FOO1.2: I discovered something new through the local food	0.834	38.962*
FOO1.3: Experiencing the local food helped me understand the culture of this destination	0.860	40.889*
FOO1.4: Tasting local food in its place of origin was a special and authentic experience	0.881	42.539*
Excitement (α = 0.912; CR = 0.91; AVE = 0.72)	0.939	37.040*
FOO2.1: Eating the local food in its place of origin was an exciting experience	0.835	Fixed
FOO2.2: Eating the local food during the trip helped me relax	0.847	40.360*
FOO2.3: Eating the local food put me in a good mood	0.868	42.024*
FOO2.4: Eating the local food during the trip allowed me to escape the routine	0.854	40.871*
Interpersonal relationship (α = 0.854; CR = 0.86; AVE = 0.61)	0.997	34.137*
FOO3.1: I have talked to other people about my experience with the local food	0.753	Fixed
FOO3.2: During meals at the destination, the atmosphere was relaxed	0.830	29.287*
FOO3.3: I would like to give advice to people who want to travel to this destination based on my experiences with the local food	0.733	33.781*
FOO3.4: Eating the local food allowed me to spend pleasant moments with my companions	0.798	32.260*
Sensory appeal (α = 0.888; CR = 0.91; AVE = 0.71)	0.909	36.432*
FOO4.1: The local food smelled good	0.887	Fixed
FOO4.2: The local food tasted good	0.894	49.810*
FOO4.3: The local food was well presented	0.858	45.792*
FOO4.4: Trying the local food gave me different sensations	0.717	33.361*
Concern for health (α = 0.872; CR = 0.87; AVE = 0.63)	0.910	33.733*
FOO5.1: The local food was nutritious	0.830	Fixed
FOO5.2: The local food contained many fresh, local ingredients	0.844	38.596*
FOO5.3: The local food was healthy	0.797	35.497*
FOO5.4: The restaurants were environmentally friendly	0.705	29.986*
Accommodation experience (α = 0.907; CR = 0.91; AVE = 0.56)
ACO.1: The style, design and cleanliness of the accommodation were to my linking	0.695	29.754*
ACO.2: The room was comfortable	0.731	31.899*
ACO.3: There were no problems at the check-in or the check-out	Deleted
ACO.4: The food and beverages in this accommodation had variety and quality	Deleted
ACO.5: The accommodation had adequate security features.	0.735	32.131*
ACO.6: The attitudes and behaviors of the employees demonstrated their willingness to help me	0.797	36.102*
ACO.7: The employees were competent and had professional knowledge	0.836	38.837*
ACO.8: My interaction with the other customers had a positive impact on this accommodation’s service	Deleted
ACO.9: This accommodation provided me with opportunities for nice social interactions	0.795	35.941*
ACO.10: The waiting time for service was reasonable at this accommodation	0.689	29.427*
ACO.11: In this accommodation, the environment was cared for	0.681	28.981*
Memorable customer experience (α = 0.853; CR = 0.86; AVE = 0.55)
MEM.1: I really enjoyed that tourism experience	0.724	30.794*
MEM.2: I was revitalized through that tourism experience	0.762	33.077*
MEM.3: I learned something about myself from that tourism experience	0.685	28.584*
MEM.4: I had a chance to closely experience the local culture of that destination area	0.756	32.716*
MEM.5: I experienced something new (e.g. food, activity, etc.) during this tourism experience	0.766	33.317*
Fit of the model: χ²/df = 2,440.949/1,052 = 2.320; NFI = 0.933; NNFI = 0.956; IFI = 0.961; CFI = 0.961; RMR = 0.032; RMSEA = 0.030

Notes:

IR = individual reliability; CR = composite reliability; AVE = average variance extracted; *p < 0.001

Source: Authors’ own work

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