Table 2.

Human resources orientation

DimensionDefinitionLiterature
Empathy“The extent to which a company shares emotions and information with it employees.”Choi (2006), Kochan and Osterman (1994), Kim et al. (2018), Parente et al. (2020) 
Equity“The extent to which a company treats individuals (internal and external) in a fair and equal manner”Agócs and Burr (1996), Kim et al. (2018) 
Empowerment“The delegation of power and responsibility from higher levels of the organizational hierarchy to lower levels, especially in regard to an employee’s ability to make decisions.”Choi (2006), Cucino et al. (2021; 2022), Kim et al. (2018), Parente et al. (2020) 
Enablement“The extent to which a company provides the environment where each individual employee is able to develop skills and knowledge, consisting of both skill and infrastructure.”Kim et al. (2018), Parente et al. (2020) 
Sources: Kim et al. (2018) and Parente et al. (2020) 

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