Table 6

Fit indices of models

SEM model (pooled sample)Multi-group model
Goodness-of-fit statisticsAcceptable compliance criteriaProposal modelModified modelAcceptable compliance criteriaProposal modelModified modelAcceptable compliance criteria
Chi-square (χ2) 566.100464.818 1587.7041256.057 
Degree of freedom (df) 240235 720690 
χ2/df<2.0002.3591.978Accepted2.2051.820Accepted
Goodness-of-fit index (GFI)≥0.9000.9000.917Accepted0.8700.895Accepted
Normed fit index (NFI)≥0.9000.9360.948Accepted0.9110.930Accepted
Comparative fit index (CFI)≥0.9500.9620.973Accepted0.9490.967Accepted
Root-mean-square-error of approximation (RMSEA)<0.0500.0570.048Accepted0.0380.031Accepted
Standardised root mean square residual (SRMR)<0.0800.0310.030Accepted0.0380.036Accepted
Variance explained (R2)
Consumer satisfaction (CS) 0.3930.386 0.3930.387 
Behavioural intention (BI) 0.6320.623 0.6320.618 

Source(s): Author's own creation/work

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