Table 6 Hypothesis testing Hypothesis... | Emerald Publishing

Table 6

Hypothesis testing

Hypothesis	Beta	t-value	P	R²	Result	Sign
Customer mistreatment - > Service sabotage	0.44	3.301	0.001	0.34	Supported	+
Services climate - > Service sabotage	−0.27	−2.917	0.004	0.34	Supported	–
Service sabotage - > Service performance	0.05	0.547	0.584	0.48	NS
Services climate - > Service performance	0.93	6.195	0.001	0.48	Supported	+

Hypothesis	Beta	t-value	P	R²	Result	Sign
Customer mistreatment - > Service sabotage	0.44	3.301	0.001	0.34	Supported	+
Services climate - > Service sabotage	−0.27	−2.917	0.004	0.34	Supported	–
Service sabotage - > Service performance	0.05	0.547	0.584	0.48	NS
Services climate - > Service performance	0.93	6.195	0.001	0.48	Supported	+

	Low		High		z-score	Result
	Beta	P	Beta	P	z-score	Result
Customer mistreatment - > Service sabotage	0.428	0	0.254	0	−2.915	Supported

Note(s): Standardized coefficient beta (β)