Table 4 Square root AVE and correlations... | Emerald Publishing

Table 4

Square root AVE and correlations of latent variables (discriminant validity)

Latent variable	CR	AVE	MSV	GM	SS	SP	PRA	C	M	D
General mistreatment	0.791	0.526	0.399	0.725
Service sabotage	0.757	0.535	0.179	0.436	0.731
Service performance	0.737	0.591	0.156	−0.051	−0.191	0.769
Pandemic rules aggression	0.769	0.539	0.434	1.026	0.564	−0.082	0.734
Cultural aspects	0.728	0.689	0.238	−0.001	−0.241	0.702	−0.186	0.831
Managerial aspects	0.729	0.641	0.248	−0.043	−0.488	0.614	−0.229	0.893	0.804
Pandemic restriction diversion	0.778	0.542	0.433	1.072	0.481	−0.152	1.067	−0.214	−0.135	0.736

Latent variable	CR	AVE	MSV	GM	SS	SP	PRA	C	M	D
General mistreatment	0.791	0.526	0.399	0.725
Service sabotage	0.757	0.535	0.179	0.436	0.731
Service performance	0.737	0.591	0.156	−0.051	−0.191	0.769
Pandemic rules aggression	0.769	0.539	0.434	1.026	0.564	−0.082	0.734
Cultural aspects	0.728	0.689	0.238	−0.001	−0.241	0.702	−0.186	0.831
Managerial aspects	0.729	0.641	0.248	−0.043	−0.488	0.614	−0.229	0.893	0.804
Pandemic restriction diversion	0.778	0.542	0.433	1.072	0.481	−0.152	1.067	−0.214	−0.135	0.736

Note(s): AVE=Average Variance Extracted, CR=Composite Reliability, MSV= Maximum Shared Variance