Table 1

Competing values framework and associated constructs

Diagonal 1Diagonal 2
Quadrant 2Quadrant 3Quadrant 1Quadrant 4
Focus
  • Flexibility, discretion and dynamism

  • External focus, differentiation and rivalry

  • Stability, order and control

  • Internal focus, integration and unity

  • Flexibility, discretion and dynamism

  • Internal focus, integration and unity

  • Stability, order and control

  • External focus, differentiation and rivalry

TensionExternal flexibility vs internal stabilityInternal flexibility vs external stability
GoalInnovating, creating new knowledgeProcess stability, predictabilityEngaging employees, creating human capitalExpanding by outpacing competition
Organizational culture typeAdhocracyHierarchyClanMarket
Aligned OM practice bundleCreate bundle
  • Continuous improvement

  • Environmental scanning

  • SC cooperation

Control bundle
  • Statistical process control

  • Setup time reduction

  • Preventive maintenance

Collaborate bundle
  • Employee selection

  • Training and development

  • Empowerment

Compete bundle
  • SC integration

  • Long-term SC relationships

  • Supplier development

Targeted outcomesInnovation-related outcomes
  • # new products

  • ROI: innovation

Efficiency-related outcomes
  • Cost reduction

  • Consistent outputs

Employee-related outcomes
  • Retention rate

  • ROI: training

Customer-related outcomes
  • Product quality

  • Market share

Source(s): Authors’ own creation

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