Questionnaire constructs and items
| Construct | Statement | Mean | Std. dev. |
|---|---|---|---|
| Ability to deal with interference | My manager does not interrupt me while I am speaking | 3.33 | 1.182 |
| My manager stops what he is busy with when I talk to him | 3.43 | 1.088 | |
| My manager concentrates on making sure I hear all the information he conveys to me | 3.55 | 1.215 | |
| My manager makes sure I do not have an overload of information when giving an instruction | 3.72 | 1.084 | |
| My manager does not use technical language (jargon) that I do not understand | 3.84 | 0.985 | |
| My manager does not allow a poor relationship with a person to detract him from effective listening | 3.51 | 1.129 | |
| Listening | My manager can sense how I feel without me having to tell him how I am feeling | 3.87 | 1.014 |
| My manager reads my non-verbal messages when I am in a conversation with him | 3.67 | 1.142 | |
| My manager reflects my emotions to let me know that he understands how I am feeling | 3.73 | 1.005 | |
| My manager restates my words to make sure that he understands me correctly | 3.74 | 1.029 | |
| My manager makes sure he understands what I am saying in a conflict situation | 3.64 | 1.024 | |
| My manager does not justify his actions when I complain about something he has done wrong | 3.68 | 1.126 | |
| My manager does not get angry or defensive when I correct him | 3.71 | 1.121 | |
| Feedback | My manager does not judge me by my past faults | 3.71 | 1.180 |
| My manager does not have trouble handling conflict | 3.78 | 1.047 | |
| My manager leans towards me rather than away from me when talking | 3.73 | 0.957 | |
| My manager asks me for more information when someone has complained about me | 3.61 | 1.076 | |
| My manager encourages two-way interaction with me by inviting a response | 3.59 | 1.059 | |
| My manager probes for deeper information by asking questions during a conversation with me | 3.91 | 1.006 | |
| Message-sending skills | My manager avoids looking over my shoulder during a conversation | 3.74 | 1.094 |
| My manager is specific in telling me how I can improve my work | 3.80 | 1.108 | |
| My manager makes eye contact while communicating with me | 4.07 | 0.976 | |
| My manager states in his own words the interpretation of my message to prevent misinterpretation | 3.57 | 1.192 |
| Construct | Statement | Mean | Std. dev. |
|---|---|---|---|
| Ability to deal with interference | My manager does not interrupt me while I am speaking | 3.33 | 1.182 |
| My manager stops what he is busy with when I talk to him | 3.43 | 1.088 | |
| My manager concentrates on making sure I hear all the information he conveys to me | 3.55 | 1.215 | |
| My manager makes sure I do not have an overload of information when giving an instruction | 3.72 | 1.084 | |
| My manager does not use technical language (jargon) that I do not understand | 3.84 | 0.985 | |
| My manager does not allow a poor relationship with a person to detract him from effective listening | 3.51 | 1.129 | |
| Listening | My manager can sense how I feel without me having to tell him how I am feeling | 3.87 | 1.014 |
| My manager reads my non-verbal messages when I am in a conversation with him | 3.67 | 1.142 | |
| My manager reflects my emotions to let me know that he understands how I am feeling | 3.73 | 1.005 | |
| My manager restates my words to make sure that he understands me correctly | 3.74 | 1.029 | |
| My manager makes sure he understands what I am saying in a conflict situation | 3.64 | 1.024 | |
| My manager does not justify his actions when I complain about something he has done wrong | 3.68 | 1.126 | |
| My manager does not get angry or defensive when I correct him | 3.71 | 1.121 | |
| Feedback | My manager does not judge me by my past faults | 3.71 | 1.180 |
| My manager does not have trouble handling conflict | 3.78 | 1.047 | |
| My manager leans towards me rather than away from me when talking | 3.73 | 0.957 | |
| My manager asks me for more information when someone has complained about me | 3.61 | 1.076 | |
| My manager encourages two-way interaction with me by inviting a response | 3.59 | 1.059 | |
| My manager probes for deeper information by asking questions during a conversation with me | 3.91 | 1.006 | |
| Message-sending skills | My manager avoids looking over my shoulder during a conversation | 3.74 | 1.094 |
| My manager is specific in telling me how I can improve my work | 3.80 | 1.108 | |
| My manager makes eye contact while communicating with me | 4.07 | 0.976 | |
| My manager states in his own words the interpretation of my message to prevent misinterpretation | 3.57 | 1.192 |
Source(s): Authors’ own compilation